The Ultimate Guide to Customer Data Platforms
2025 edition
Overview
Also known as CDP.
Nowadays, every business must have information and data about their customers for better business results. In order to manage this in large volumes, Customer Data Platforms are both great analytical devices and powerful marketing tools.
CDPs are databases that can store and centralise first, second and third-party data. Data collected comes from the customers and is divided into several sources. CDP can collect primary data, interaction data and behavioural data.
Analyst reports

Gartner on CDP & Data Analytics
CData launches integration accelerator for Microsoft Fa...
Yesterday

IDC on CDP & CX
Qualtrics unveils autonomous AI agents for better CX & ...
Last month

Gartner on CDP & Digital Transformation
Optimizely earns Leader title in 2025 Gartner report
Last month

Gartner on CDP & Data Analytics
Adobe Summit 2025: Digital innovation set to light up L...
Last month

Gartner on CDP & CX
Pega unveils AI tool for enhanced customer engagement
Wed, 26th Feb 2025
Expert columns

By Twilio
Creating a lead generation flywheel with AI and data at...
Yesterday

By Nicola Kinsella of Fluent Commerce
Transforming retail; What to consider before deploying ...
Last week

By Donovan Jackson
Adobe Summit 2025: Creativity for all as Shantanu Naray...
Last week

By Fiona Stevens of LoyaltyLion
Technology lets us personalise everything – so let’s st...
Last month

By Shermaine Wong of Cult Creative
Leveraging Data to Drive Creativity in Marketing
Last month
Interviews

Discussing Digital Marketing
Exclusive: How Constant Contact is empowering small bus...
Thu, 20th Feb 2025

Discussing Collaboration
Titan of Tech - Scott Ward of Customer Science Group
Tue, 10th Dec 2024

Discussing Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
Wed, 4th Dec 2024

Discussing Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Fri, 22nd Nov 2024

Discussing Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Wed, 20th Nov 2024
More expert columns

By Christopher Connolly of Twilio
Unlocking the power of speech to humanise AI-driven cus...
Mon, 10th Feb 2025

By Mark Devlin of Impact PR
Is your accounts team eroding your corporate brand?
Mon, 3rd Feb 2025

By Louis Liu of Rehlko
The Future of Carbon Accounting: GHG Emissions Scopes i...
Fri, 31st Jan 2025

By Matthew Biboud-Lubeck of Amperity
AI-managed data will help retailers avoid another sales...
Fri, 31st Jan 2025

By Sarah Jarvis of Eagle Eye
Bringing personalized loyalty strategies to life: From ...
Wed, 22nd Jan 2025

By Anurag Vasisth of Loyalty Now
Why traditional loyalty programs are failing to meet mo...
Thu, 16th Jan 2025
Top players
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Job moves

Move at Woolworths
Bloomreach expands in APAC with key leadership hire
Last month

Move at PwC
Twilio appoints Webster to strengthen ANZ growth strate...
Tue, 25th Feb 2025

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Move at Salesforce
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Other guides
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