Innovid wins QKS AI leadership recognition for adtech
about 7 hours agoThe ranking comes as buyers demand proof that adtech AI can improve campaign results, not just automate isolated tasks.
UK stories
Black Friday sales at risk from hidden delivery fees
Unexpected delivery and returns charges could deter shoppers from up to GBP £4.64 billion of UK Black Friday online spending, Locus found.
UK firms lack records of vulnerable customer support
Despite widespread confidence about FCA scrutiny, most firms still cannot quickly produce searchable evidence of support for vulnerable customers.
Travel brands lag in paid social as ad variety stalls
Most travel marketers plan to lift spending on paid social, but few feel ready as AI-driven platforms reward wider ad variety.
parcelLab ranks UK fashion brands on post-purchase
The benchmark suggests retailers that improve delivery updates, returns and packaging are more likely to keep shoppers coming back after payment.
AI assistants sway UK shoppers, but loyalty stays key
Nearly half of UK consumers have ditched a trusted brand after poor service, even as AI assistants increasingly steer discovery and purchases.
Insurers with stronger AI governance see higher returns
Insurers with tighter AI controls are far more likely to expect strong returns, while laggards are focused on cost cuts and see little payoff.
Editor Interviews
Conversations with technology leaders, founders and operators.
Adobe CTO on plans for AI agents to access Adobe tools
Customers could soon use ChatGPT, Gemini or Claude inside Adobe's creative apps, with some file-editing tools due in a private beta in early 2027.
Yesterday
Adobe plans MCP access for AI agents to desktop apps
Creative Cloud users may soon let outside AI agents drive Adobe apps for tasks such as rotoscoping and image hole filling, starting on desktop.
3 days ago
Inside Adobe's fast-moving AI partnerships team
Adobe is accelerating AI dealmaking as it pushes its models into rival platforms and brings outside systems into its own apps.
3 days ago
Exclusive: Adobe pushes for global AI creator protections
Creators could gain new protections from commercial AI style copying as Adobe lobbies regulators in several countries for clearer licensing rules.
4 days ago
Expert Opinions
More opinions →
The future of frontend starts with the design system
Businesses could cut campaign delays and development bottlenecks as Live Story ties design systems, AI and publishing into one no-code workflow.
about 15 hours ago
Plan for the day the automation fails in the warehouse
Businesses risk costly disruption if warehouse robots meet damaged stock, poor data or a system outage, Thomax's Thomas Jackson warns.
about 22 hours ago
Holiday Promo Abuse: How Fake Sign-Ups Drain Your Sales Budget
Fake holiday sign-ups can drain margins, distort demand data and leave retailers paying discounts, shipping and support costs for worthless accounts.
about 22 hours ago
Platform migration is inevitable, but the right supplier makes it ...
4 days ago
Why online retailers get declined in November: stock finance ...
4 days ago
Why accessibility is becoming a bigger part of the video experience
15 days ago
Britain's forgotten middle - why mid-market businesses hold the ...
15 days ago
Latest News
More news →
Tencent Cloud doubles overseas customers as AI demand soars
International demand for Tencent Cloud's AI services rose by triple digits as its overseas customer base doubled over the past year.
SurveyMonkey picks Checkout.com for payment handling
The move should cut failed recurring card payments and help SurveyMonkey keep subscribers on its surveys and forms platform across key markets.
Holiday Reply Desk helps retailers handle Black Friday
It offers retailers a low-cost offline workflow for handling Black Friday support spikes without linking into live payment or order systems.
Foster Moore & Bundesanzeiger launch GRX venture
Businesses could soon verify company details faster across borders as Foster Moore and Bundesanzeiger's GRX pilot links official registers without a central database.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interviews Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
David Shilovsky
Interviews Editor
David joins us from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interviews Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jake MacAndrew
Interviews Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key.
Analyst Insights
Industry research and analysis from leading firms.
Zendesk unveils outcome AI platform with unlimited pricing
Customers could see service bills shift from user licences to completed work, as Zendesk bets unlimited pricing will suit AI-driven support.
3 days ago
Kantata launches AI business intelligence for services
Professional services firms can now query their finance and delivery data in natural language, cutting delays that slow decisions on margins and staffing.
Last week
Cloudinary named Gartner Leader in digital asset management
The shift boosts Cloudinary's standing as brands race to automate image and video management across websites, apps and marketing channels.
Last month
Syndigo named leader in Gartner's first PIM quadrant
The first Gartner Magic Quadrant for product information management could boost buyer confidence as retailers race to keep product data accurate across channels.
Last month