NiCE named Gartner CCaaS leader as AI revenue jumps
about 4 hours agoAI annual recurring revenue climbed to USD $362 million in the second quarter, as NiCE won a top Gartner ranking in cloud contact centre software.
UK stories
Barclaycard Payments adds Visa checkout for UK merchants
UK merchants will gain a single integration for cards, wallets and Click to Pay as Barclaycard Payments folds Visa's Unified Checkout into Smartpay Fuse.
UK Connect Defence wins Made in Britain recognition
The recognition underlines growing pressure on defence suppliers to prove resilient UK production as demand rises for deployable military communications and sensing systems.
Classic Football Shirts triples warehouse productivity
Automation has cut packing times from minutes to seconds, helping the retailer cope with surging tournament orders and global demand.
SQE secures £25 million loan to expand UK business
The funding will help the electricity supplier grow among Britain's largest commercial users as demand for flexible power contracts rises.
UK retailers miss key loyalty drivers, study finds
Shoppers are more likely to stay loyal when orders arrive quickly and returns are easy, but many retailers are backing less valued initiatives instead.
Benson relaunches to track coupon bots & AI agents
Merchants are under pressure to measure lost commissions and discount abuse as AI shopping agents join coupon extensions at checkout.
Editor Interviews
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AI agents are set to reshape hiring and team structures, pushing firms towards global talent pools and outcome-based work.
Mon, 29th Jun 2026
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DocuWare: Mindset, not tech, holds back channel automation
DocuWare's EMEA and APAC sales VP says UK channel businesses are failing customers by focusing on products rather than outcomes.
Wed, 27th May 2026
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Rover says data, trust systems and AI tools are reshaping pet care marketplaces as owners seek more personalised services.
Fri, 15th May 2026
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Visa, BILL & Billtrust pilot AI agents for invoice payments
The trial could speed supplier payments and cut manual data entry for finance teams, while keeping buyer approval and controls intact.
Serve First expands into US with new Managing Director
A £9.5 million funding boost has underpinned the Georgia office, as the UK customer experience technology group targets more US multi-site operators.
Western Union taps Noah for stablecoin remittance service
Remittances could arrive faster and cheaper as Western Union rolls out a stablecoin option for customers in more than 200 countries and territories.
Mangopay expands local payouts to five more currencies
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Our Editorial Team
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Mara Sugue
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Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
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Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Analyst Insights
Industry research and analysis from leading firms.
NiCE named Gartner CCaaS leader as AI revenue jumps
AI annual recurring revenue climbed to USD $362 million in the second quarter, as NiCE won a top Gartner ranking in cloud contact centre software.
Today
Vertice launches procure-to-pay platform with AI tools
The new system aims to curb value leakage after contracts are signed by linking requests, invoices and payments in one finance workflow.
Yesterday
Oracle launches Fusion Claw for autonomous business tasks
Businesses can now delegate more complex finance, HR and supply chain work to governed AI, as Oracle expands its agentic software suite to 75 applications.
Last week
Smart Communications boosts AI migration for enterprises
By cutting template rebuilds, the update could lower switching costs for insurers, banks and other regulated firms modernising customer communications.
This month