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Expert columns

Ps simon hayward vice president of sales emea freshworks e1755063247645

Q&A: How software waste and complexity are undermining the UK’s productivity ambition

UK
By Simon Hayward, GM & VP Sales International, Freshworks
Ps simon hayward vice president of sales emea freshworks e1755063247645

What Black Friday revealed about retail’s customer service challenges

UK
By Simon Hayward, GM & VP Sales International, Freshworks
How ekyc verification protects your business against fraud

Reducing the impact of AI-driven fraud in 2026

UK
By Bobby Joseph, Director - Key Accounts (India & MEA), Melissa
Ps ian tickle 1

The symbiotic relationship between AI-driven CX and EX

UK
By Ian Tickle, Chief of Global Field Operations, Freshworks
Ps ian tickle 1

Overcoming the perceived AI skills gap

UK
By Ian Tickle, Chief of Global Field Operations, Freshworks
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Sustainable IT surges: UK tech leaders make ESG a business imperative

UK
By Sujata Kukreja, General Counsel & Chief Compliance Officer, Expereo
Ps robin blandford

Extreme weather is the new operational risk: How digital resilience protects workers

UK
By Robin Blandford, Senior Vice President of Product, EcoOnline
Ps victoria headshot 202234 copy

The evolving role of the Chief People Officer (CPO): Redefining HR leadership

UK
By Victoria Marshall-Rice, CPO, Expereo
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The APAC grocery sector: Overcoming delivery challenges

By Edmund Ng, Regional Sales Director, Melissa
Ps bob official

From data chaos to email clarity: How to choose the best CRM email tool

By Bobby Joseph, Director – Key Accounts (India & MEA), Melissa
Author

Why multilingual messaging is becoming essential for shopify’s global future

By David Hayes, Founder / COO, Babeltext
Phil hoey headshot

Birmingham's ERP failure costs city GBP £100 million over budget

UK
By Phillip Hoey, Business and Technology Journalist, Freelance