Currys rolls out NiCE software to unify customer service
about 4 hours agoThe overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.
UK stories
NOBO, D&B & Polygon join Digital Pound Lab trade test
Smaller exporters could gain faster cashflow if the test proves digital pounds and stablecoins can settle trade finance in one flow.
Luma launches Scenes for storyboard-first AI video
Users can now fix shots before spending on a full render, as the new workflow targets continuity errors in AI-made video.
Merkle expands ASDA partnership for George digital growth
ASDA is betting on George's online sales growth as Merkle takes a broader role in a five-year plan to improve the brand's digital offer.
Ecommpay warns UK fraud review ignores platform liability
Losses still ran to GBP £703.4 million as Ecommpay said ministers must widen the fraud review to cover platform liability and SIM-swap crime.
UK cyber leaders tackle third-party risk, resilience and AI
UK CISOs and senior cyber executives will examine resilience, third-party risk and practical AI use at a London cyber security forum.
British firms warned over digital disruption risks
Outages in cloud, payments and software could stop British firms trading within minutes, Everywhen said, even with premises still open.
Editor Interviews
Conversations with technology leaders, founders and operators.
The new workforce: AI agents to work in concert with humans
AI agents are set to reshape hiring and team structures, pushing firms towards global talent pools and outcome-based work.
Mon, 29th Jun 2026
Quantum computers aren't here yet. But the data threat is
Hackers are already stockpiling encrypted data for Q-Day, when quantum machines could break RSA and ECC in minutes.
Tue, 9th Jun 2026
DocuWare: Mindset, not tech, holds back channel automation
DocuWare's EMEA and APAC sales VP says UK channel businesses are failing customers by focusing on products rather than outcomes.
Wed, 27th May 2026
Exclusive: Rover's Phil Katz on trust signals in pet care
Rover says data, trust systems and AI tools are reshaping pet care marketplaces as owners seek more personalised services.
Fri, 15th May 2026
Expert Opinions
More opinions →
The new architecture of money: Stablecoins, AI and Europe's payments future
Faster transfers are exposing a gap in Europe's payments systems, where firms still struggle to link money movement with data, controls and accountability.
about 9 hours ago
Cloud-based connectivity as a business enabler in the IoT age
Remote device management is becoming a core cost and security issue as firms scale IoT fleets across countries and networks.
about 9 hours ago
Customer data integration: A data quality checklist
Poor data quality can make integrated customer records unreliable, driving wasted spend, compliance risk and manual correction work.
about 20 hours ago
Fintech opened more doors for women, now we must keep them open
6 days ago
What Role Does Data Quality Play in Data Governance?
7 days ago
From routing to revenue: Why payment orchestration has become a ...
7 days ago
Why some tax transformation projects succeed while others struggle
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Latest News
More news →
WP Engine opens Smart Search AI to all WordPress sites
Search on WordPress sites could get sharper results as WP Engine widens its semantic tool beyond hosting customers, aiming to lift conversions.
Defacto goes live on Mambu Payments with SEPA links
It lets the lender automate disbursements and repayments while avoiding costly direct bank integrations for its SEPA-based receivables finance product.
AI search shift leaves products invisible to shoppers
Retailers risk losing shoppers to AI answers as poor product data leaves items absent from recommendations and search clicks fall.
Trimble launches Arc Agent to automate logistics workflows
Logistics back offices could cut time spent on emails and spreadsheets as the tool targets the manual tasks 70% of firms flag as a pain point.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Tom Richmond
Reviewer
Originally from the Isle of Man, Tom has been contributing to our sites for a number of years. He loves sport, tech and cars. In his spare time, you’ll either find him on the golf course, playing football or test-driving a new car.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Damian Seeto
Gaming Contributor
Damian has been contributing to our sites since 2009 and is always available whenever a video game needs to be reviewed. Aside from being a big gamer, he is also one of biggest professional wrestling fans. Damian likes Star Wars, comic book movies and Metallica.
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
Analyst Insights
Industry research and analysis from leading firms.
Blue Yonder unveils AI tools & sustainability findings
Supply chain leaders are under pressure as Blue Yonder's survey finds sustainability slipping down priorities despite mounting climate and inflation risks.
3 days ago
8x8 revenue hits record as AI adoption more than doubles
Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.
Last week
Group-IB puts Threat Intelligence on AWS Marketplace
Security teams can now buy the product through AWS billing, potentially speeding procurement and counting it towards committed cloud spend.
Last week
SMEs push notebook prices 26% above retail across Europe
Retailers risk missing a lucrative SME market, as business buyers pay far more for notebooks than households and demand pricier, work-ready devices.
Last week