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NiCE named Gartner CCaaS leader as AI revenue jumps
Featured • Contact Centre

NiCE named Gartner CCaaS leader as AI revenue jumps

about 4 hours ago

AI annual recurring revenue climbed to USD $362 million in the second quarter, as NiCE won a top Gartner ranking in cloud contact centre software.

Joseph Gabriel Lagonsin
JOSEPH GABRIEL LAGONSIN News Editor
Visa

Barclaycard Payments adds Visa checkout for UK merchants

UK merchants will gain a single integration for cards, wallets and Click to Pay as Barclaycard Payments folds Visa's Unified Checkout into Smartpay Fuse.

about 6 hours ago · Karen Joy Bacudo
Systems integration

UK Connect Defence wins Made in Britain recognition

The recognition underlines growing pressure on defence suppliers to prove resilient UK production as demand rises for deployable military communications and sensing systems.

about 9 hours ago · Sofiah Nichole Salivio
Productivity

Classic Football Shirts triples warehouse productivity

Automation has cut packing times from minutes to seconds, helping the retailer cope with surging tournament orders and global demand.

about 9 hours ago · Sofiah Nichole Salivio
Renewable energy

SQE secures £25 million loan to expand UK business

The funding will help the electricity supplier grow among Britain's largest commercial users as demand for flexible power contracts rises.

about 13 hours ago · Karen Joy Bacudo
Loyalty programmes

UK retailers miss key loyalty drivers, study finds

Shoppers are more likely to stay loyal when orders arrive quickly and returns are easy, but many retailers are backing less valued initiatives instead.

1 day ago · Mara Sugue
Shopify

Benson relaunches to track coupon bots & AI agents

Merchants are under pressure to measure lost commissions and discount abuse as AI shopping agents join coupon extensions at checkout.

1 day ago · Mara Sugue

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Karen Joy Bacudo

Karen Joy Bacudo

Finance Editor

Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.

Mara Sugue

Mara Sugue

News Editor

Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.

Mike Bishara

Mike Bishara

Features Editor

Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.

Sean Mitchell

Sean Mitchell

Publisher

Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.

Sofiah Nichole Salivio

Sofiah Nichole Salivio

News Editor

Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.

Anthony Caruana

Anthony Caruana

Interview Editor

Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.

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