eCommerceNews UK - Technology news for digital commerce decision-makers

Expert columns
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How South Africa is unlocking better customer experience for UK businesses
By Hans Zachar, Chief Technology and Innovation Officer, Nutun
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Managing and optimising soaring levels of smart label data
By Sharath Muddaiah, Head of Portfolio Strategy, IoT Solutions at G+D
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Adoption of AI in Manufacturing: A look into trends, strategies and challenges
By Kevin Dherman, Chief Innovation Officer, SYSPRO
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How can technology help us overcome friction to build a better travel experience?
By Jim Barlow, Senior Vice President, Customer Success Management, Americas and Global Accounts, Amadeus
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Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail
By Cas Paton, CEO and Founder, OnBuy
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The transformation of American railroads: From industrial revolution to sustainable strength
By Tim Noonan, Founder & CEO, Evertak
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Overcoming technology, process and integration hurdles: The role of the CIO amid local government reform
By Mark Gannon, Director of Client Solutions, Netcall
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Qual at Scale: Unlocking the “Why” at a Whole New Level
By Ron Howard, CEO, Mercury Analytics
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UK BPOs and contact centres look offshore as payroll costs rise
By Ruben Moggee, CEO, Nutun International
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Digitising workflows: The role of AI and Automation and how they are transforming efficiency in healthcare
By Mark Hitchman, Managing Director, Canon Medical Systems UK
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Unlocking Retail Growth: The WhatsApp Customer Service Revolution
By Dvir Hoffman, CEO, CommBox
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Think AI will fix info overload? Think again
By John Bates, CEO, SER Group