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American Airlines tops US baggage mishandling rankings
Customer Experience

American Airlines tops US baggage mishandling rankings

More than one million bags were mishandled across major US airlines in the first half of 2026, though the overall rate improved year on year.

By Sofiah Nichole Salivio • 4 min read • Today
Blackdot adds Lloyd's List maritime data to Videris
Risk & Compliance

Blackdot adds Lloyd's List maritime data to Videris

Investigators can now trace vessel ties to sanctions, ownership and financial crime risks faster, after maritime data was added to Videris.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
AfterShip launches AI tool for post-purchase retail
Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
UK shoppers cap AI spending at GBP £150 per purchase
Digital Transformation

UK shoppers cap AI spending at GBP £150 per purchase

Most UK consumers will let AI shop around, but few trust it to pay without approval, with the average limit set at GBP £149.12.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Gen Z trust AI more than friends for buying advice
Customer Experience

Gen Z trust AI more than friends for buying advice

AI recommendations are already lifting basket sizes and pushing shoppers towards pricier goods, especially among Gen Z consumers.

By Sean Mitchell • 4 min read • Yesterday
Minor Hotels taps Checkout.com for global payments
Digital Transformation

Minor Hotels taps Checkout.com for global payments

The tie-up could lift card approval rates and cut foreign exchange costs as the hotel group expands across 67 countries.

By Karen Joy Bacudo • 3 min read • Yesterday
Transport firms least likely to raise prices in September
Supply Chain

Transport firms least likely to raise prices in September

Transport and storage firms are easing price plans as only 9.7% expect rises in September, far below the 14.1% sector average.

By Karen Joy Bacudo • 5 min read • Yesterday
Yokogawa signs BuyCo deal to widen supply chain reach
Software-as-a-Service

Yokogawa signs BuyCo deal to widen supply chain reach

Materials manufacturers could cut transport costs and emissions as Yokogawa adds BuyCo's container shipping software to its industrial offering.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
GK Software launches retail AI framework GK Agentic
Hybrid Cloud

GK Software launches retail AI framework GK Agentic

It aims to cut costs and complexity for large retailers by letting staff use AI agents on existing devices and approved internal data.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Quiq launches Voice Assist for live customer calls
Software-as-a-Service

Quiq launches Voice Assist for live customer calls

The new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Bazaarvoice launches AI visibility package for retailers
Software-as-a-Service

Bazaarvoice launches AI visibility package for retailers

Brands risk being overlooked in AI-led shopping unless customer reviews and ratings are readable by crawlers, Bazaarvoice said.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
KAST launches Business stablecoin account for firms
Crypto

KAST launches Business stablecoin account for firms

Businesses trading internationally can now settle payments and payroll around the clock in stablecoins, as KAST targets 5,000 users by end-2026.

By Karen Joy Bacudo • 4 min read • Yesterday
LoanPro partners CheckAlt to cut cheque processing
Digital Transformation

LoanPro partners CheckAlt to cut cheque processing

Lenders using LoanPro can now process cheque and bill-pay receipts with less manual work, as CheckAlt adds lockbox services.

By Karen Joy Bacudo • 4 min read • Yesterday
NHS England awards Netcompany £215m screening deal
Digital Transformation

NHS England awards Netcompany £215m screening deal

The deal will modernise seven national screening services for 15 million invitations a year, aiming to speed results and lift uptake.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Ecommpay launches QR code payments for small businesses
Digital Transformation

Ecommpay launches QR code payments for small businesses

Small merchants can now take tips, donations and ad hoc sales digitally without card machines or coding, as cash use continues to decline.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Ecommpay launches static QR code payments for tips
Fintech

Ecommpay launches static QR code payments for tips

A static QR code lets merchants and charities take cashless tips, donations and other variable payments without card hardware or coding.

By Sofiah Nichole Salivio • 3 min read • 2 days ago
Graham and Green launches Shopify website overhaul
Digital Transformation

Graham and Green launches Shopify website overhaul

The overhaul aims to make browsing easier for shoppers as the family-run interiors retailer seeks to boost online sales and store visits.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Mambu launches Intelligent Core for agentic banking AI
Software-as-a-Service

Mambu launches Intelligent Core for agentic banking AI

Banks could use the new platform to automate routine tasks and speed decisions, but only within strict guardrails and audit trails.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Banks & fintechs test stablecoins for cross-border payments
Fintech

Banks & fintechs test stablecoins for cross-border payments

Cross-border transfer costs may fall as nearly half of banks and fintechs are already using or piloting stablecoins, ACI Worldwide says.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago