Customer Satisfaction stories - Page 15

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

Salesforce's new Commerce Cloud integrates B2C, DTC, B2B, and more on a unified AI-powered platform, featuring autonomous agents for enhanced customer experiences.

BillingPlatform wins IDC 2024 SaaS Award for Customer Satisfaction in Subscription Management, praised for fast time to value, robust security, and integration ease.

Kip Compton, Fastly's CPO since January 2023, is leveraging his extensive tech background to innovate and expand the edge cloud provider's market reach.

Heights Telecom and BeFibre partner to introduce Wi-Fi 6 routers for UK customers, targeting a shift to Wi-Fi 7 by mid-2025, enhancing broadband services.

Salesforce has unveiled Agentforce, an autonomous AI suite designed to boost productivity by automating tasks across service, sales, and marketing sectors.

Nebula Global Services partners with IT specialist Ampito to fast-track global expansion. The collaboration leverages Nebula's network and sustainability focus.

Only 25% of UK businesses perceive themselves as cybersecurity leaders, highlighting tech connectivity's impact on performance and resilience.

Rapid7 is named a leader in IDC MarketScape: Worldwide SIEM for SMB 2024, praised for its intuitive pricing and rapid deployment through InsightIDR.

Loop has launched a customisable order tracking solution to enhance shopper engagement, aiming to transform post-purchase experiences for retailers.

Aspire Technology Solutions reports a 23.6% revenue increase to nearly GBP £40 million, driven by a 97% surge in cybersecurity services.

More than half of top online fashion retailers aren't offering free returns, tackling high costs and 'serial returners' issues, reports Which?.

Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.

Hexaware has teamed up with Earnix to enhance insurance pricing through advanced AI, aiming to improve strategies, customer satisfaction, and competitive positioning.

Tata Consultancy Services extends its partnership with Primark in a five-year deal to transform the fashion retailer's IT systems.

Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.

New research has revealed 97% of supply chain professionals see the need for IT modernisation in warehouses, highlighting a critical operational challenge.

New Relic has been named a Leader in the Gartner Magic Quadrant for Observability Platforms, continuing its unmatched streak since 2012.

Thrive Learning names Cassie Gasson as Co-CEO alongside founder Sean Reddington, marking a notable shift in leadership for the flourishing learning tech firm.

A study by Applause has found that 76% of consumers abandon transactions if their preferred payment method is unavailable, impacting retailers significantly.