Customer Satisfaction stories - Page 16

Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

Rimini Street's CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

A study by Sapio Research reveals 93% of businesses are aware of AI risks, yet only 46% have formal usage guidelines, exposing gaps in oversight and control.

Dialpad has launched Ai Sales, an AI-driven platform aimed at streamlining sales operations by replacing over 10 separate applications and reducing operational costs by 18%.

CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.

ShipEngine partners with what3words to enhance delivery accuracy in the UK, integrating precise location technology into its API to boost eCommerce efficiency.

IPI unveils ElasticCX Service Recovery, a cloud-based solution aimed at enhancing Contact Centre resilience against IT outages, security breaches, and planned upgrades.

Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.

A survey reveals a third of Brits faced tech glitches in banking last year, with 30% eyeing bank switches. Roq's Paul Darby stresses tech reliability.

ReBound partners with Loop to revolutionise eCommerce returns, offering retailers enhanced consumer experience, cost reduction, and global logistics capabilities.

Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.

Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.

Fortinet has been named a Challenger in the 2024 Gartner Magic Quadrant for Single-Vendor SASE, highlighting its efforts in simplifying operations and enhancing security.

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

A new report by Vultr reveals 72% of enterprises are advancing in AI adoption, correlating AI maturity with enhanced business performance across sectors.

Sendcloud is set to acquire Italian shipping automation platform isendu, enhancing services for over 1,000 online businesses by Q3 2024, pending regulatory approval.

ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border eCommerce returns efficiently.

NICE's 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.