Customer Satisfaction stories - Page 14

Infovista has launched the Synergy programme to enhance partnerships with Value Added Resellers, focusing on collaboration and next-gen telecom solutions.

Exclusive Networks has introduced XPS, a new invoicing service to help channel partners in EMEA manage cash flow and offer flexible payment options.

Oracle has unveiled new AI-enhanced features for its Fusion Cloud services, aimed at improving customer experiences and boosting service efficiency.

UiPath has integrated Anthropic's Claude AI into its products, enhancing automation capabilities across various sectors, including healthcare.

EnerMech has appointed Chetan Bhat as Global CIO to lead its digital strategy, drawing on over 20 years of IT leadership experience.

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

Deutsche Telekom IT is enhancing customer experience through Dynatrace analytics, significantly improving its OneApp and OneShop services for over 2 million users.

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

Dematic is hosting a Virtual Showcase event for supply chain leaders to discuss logistics automation's benefits, featuring insights from major industry figures.

DoiT launches Cloud Build, a service aimed at helping businesses seamlessly transition to AWS with expert guidance, amid increasing cloud adoption.

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

A new commercetools report reveals 90% of businesses that migrated to new eCommerce platforms saw revenue boosts, with 30% noting increases of 30% or more.

LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.

Certinia has teamed up with Salesforce's Agentforce Partner Network to enhance AI capabilities for customers, promising efficiency and improved business outcomes.

Microsoft and Firstsource Solutions partner to deploy Azure OpenAI Service, aiming to boost digital transformation with generative AI solutions for global clients.

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

As businesses navigate complex projects and high stakes, a Business Analyst's role is vital in aligning goals and solutions, ensuring project success.

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.