Customer Satisfaction stories - Page 12
Searchspring acquires AI product-bundling platform Increasingly
Sat, 14th Oct 2023
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ai
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ecommerce
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samsung
Searchspring, a frontrunner in on-site search and ecommerce personalisation, has acquired AI product-bundling platform Increasingly.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Thu, 12th Oct 2023
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cx
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martech
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hcm
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.
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Cevo announces new Data & AI & Modernisation Practice Leads for AWS consultancy firm
Wed, 11th Oct 2023
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data analytics
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bi
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big data
Today, Cevo announces two new appointments to strengthen its team and drive growth in data and AI and modernisation practices.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
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cx
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martech
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customer service
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
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Quorum Cyber appoints Steven Marandola as VP of Innovation & Rebecca Court as Marketing Director
Fri, 6th Oct 2023
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partner programmes
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cybersecurity
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managed services
Quorum Cyber expands leadership team with Steven Marandola as VP of Innovation and Rebecca Court as Marketing Director. Growing rapidly in the UK.
Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
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data analytics
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cx
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martech
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
Absolute Software tops Endpoint Management and Zero Trust Networking
Thu, 28th Sep 2023
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hybrid & remote work
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leadership
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wfh
G2's Fall 2023 Grid Reports for Endpoint Management and Zero Trust Networking is out with Absolute Software leading.
Biza.io appoints Jessica Booth as Head of Customer Success, Prepares for Growth
Wed, 27th Sep 2023
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leadership
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data sharing
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financial institutions
Australian consumer data leader, Biza.io, welcomes Jessica Booth as Head of Customer Success to drive further growth in CDR space.
Hexaware Technologies appoints Anton Tomchenko as Chief Revenue & Solutions Officer in Digital Services
Tue, 26th Sep 2023
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digital transformation
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partner programmes
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business strategy
Hexaware Technologies appoints experienced leader Anton Tomchenko as Chief Revenue and Solutions Officer for Digital and Software Services.
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Riz Karim appointed as Chief Customer Officer at ECI Software Solutions
Wed, 20th Sep 2023
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professional services
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eci software solutions
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customer satisfaction
ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.
Deciphering the impact of reviews on small businesses in the digital age
Fri, 15th Sep 2023
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cx
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martech
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ecommerce
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
The power of audio experiences in retail and hospitality
Wed, 6th Sep 2023
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cx
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martech
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digital entertainment
The strategic use of audio in retail and hospitality venues can enhance customer experience, drive sales, and improve employee productivity.
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Hein Hellemons appointed as KnowBe4's Chief Revenue Officer
Thu, 31st Aug 2023
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knowbe4
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customer satisfaction
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job moves
Hein Hellemons appointed as new Chief Revenue Officer at KnowBe4, bringing extensive sales experience and expertise in cybersecurity market.
How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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public cloud
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cx
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martech
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.
Australian telco customer complaint numbers hit record low
Thu, 3rd Aug 2023
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uc
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telco
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customer service
Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.
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Dynatrace appoints Mike Green as ANZ VP
Tue, 9th May 2023
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digital transformation
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aiops
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management
Dynatrace Appoints Mike Green as Regional VP for Australia and New Zealand to Drive New Commercial Opportunities and Customer Satisfaction.
Logicalis Australia Streamlines Services Team for Growth
Wed, 3rd May 2023
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digital transformation
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cx
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martech
Logicalis Australia appoints new leadership within services team to enhance customer experience & foster innovation across the organization.
BlueVoyant sees higher customer adoption across APJ
Thu, 30th Mar 2023
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partner programmes
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supply chain & logistics
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cybersecurity
BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.
Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
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uc
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cx
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martech
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
Whitelane ranks Hexaware third in customer satisfaction
Thu, 16th Mar 2023
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fintech
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cx
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martech
Hexaware has announced that it has been ranked third for customer satisfaction by Whitelane Research in its IT Sourcing Study for Europe, 2022.