Customer retention stories - Page 6

Voyado's UK customer base grows 40% as retailers boost AI-driven engagement to meet rising costs and evolving consumer expectations.

Financial firms use predictive AI combined with generative AI to meet FCA Consumer Duty, ensuring compliance and improving customer outcomes efficiently.

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

EMEA firms are rapidly deploying conversational AI, investing heavily to boost customer loyalty and trust despite legacy infrastructure challenges.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

Tails.com partners with Metapack to enhance delivery options and operational control, boosting service reliability as orders grow across the UK.

AI, social media, and flexible payments like BNPL will shape festive shopping as 69% of consumers trust AI to assist their Black Friday and holiday purchases.

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

Exactly.com has launched Apple Pay Express Checkout, letting UK merchants offer one-tap payments to reduce online cart abandonment and speed up sales.

PvX reveals most teams misjudge scaling, showing top cohorts reach >150% net ROAS by M12, highlighting consistency and long-term growth over fast payback.

Wayflyer launches Hosted Capital, enabling platforms to embed finance offers directly into apps, boosting revenue and easing access to funding for businesses.

RevOps teams now lead B2B sales success by uniting marketing and sales, boosting win rates by 59% and cutting GTM costs by 30%, says Boston Consulting Group.

Teradata launches Autonomous Customer Intelligence, an AI-driven software turning raw data into real-time customer actions to enhance experience and loyalty.

Rob Tarkoff has been appointed CEO of Seismic, succeeding co-founder Doug Winter, as the company enters a new phase of growth and innovation.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

UK online retailers face revenue losses as returns hit 17.5%, highest globally, while exchanges lag at 5.8%, signalling urgent need for improved post-purchase strategies.

Taboola's Realise platform adds Generative AI upgrades, helping advertisers boost campaign performance beyond search and social channels by up to 34%.

The Marketing Centre has expanded its UK network by appointing three senior fractional CMOs to boost growth and align marketing with sales.

Ecommpay's upgraded Subscriptions service boosts recurring payment success, increasing merchant renewal rates by up to 3% and reducing involuntary churn.

Paysecure launches a dynamic cashier offering merchants customised payment flows, boosting conversion rates by 7% and raising deposit values by 35%.