eCommerceNews UK - Technology news for digital commerce decision-makers

Customer retention stories - Page 7

Uk online retailer effectively managing returns with digital dashboard

Signifyd launches Intelligent Returns to help UK retailers curb costly returns

Tue, 16th Sep 2025
#
cx
#
martech
#
risk & compliance
Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.
Ecommercenews2

Unlocking Black Friday and Cyber Monday success: Your essential guide

Thu, 11th Sep 2025
#
cx
#
martech
#
marketing
Black Friday and Cyber Monday 2024 saw UK transactions rise 9.5%, with a 119% increase in loyalty sign-ups, highlighting retail's huge Q4 potential.
Smartphone with blooming plant financial growth digital money icons

Tinybeans reports growth in subscriptions & lower cash outflows

Thu, 21st Aug 2025
#
cx
#
martech
#
app store
Tinybeans saw a 12% rise in subscription revenue to USD $3.32m despite an 11% fall in total revenue, cutting cash outflows by 64% in FY25 for stronger growth.
Uk car dealership ai automotive finance renewals data graphs screen

Keyloop taps Kortical to boost dealer finance renewals with AI

Thu, 21st Aug 2025
#
data analytics
#
cx
#
martech
Keyloop partners with Kortical to embed AI in its software, boosting UK automotive dealers' finance renewal rates by an average 7.1% in early trials.
Ps   omnissa   headshots

Omnissa expands leadership team to drive partner led growth

Fri, 8th Aug 2025
#
cx
#
martech
#
partner programmes
Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.
Illustration interconnected data streams factories offices devices ai automation

Adeptia posts double-digit growth as AI data automation expands

Fri, 25th Jul 2025
#
saas
#
data analytics
#
cx
Adeptia has achieved double-digit H1 revenue growth, driven by AI data automation expansion into business intelligence, manufacturing and finance sectors.
Modern office business professionals collaborating laptops digital screens teamwork tech

Mintivo reports 40% growth as it invests in people & tech

Thu, 17th Jul 2025
#
cx
#
martech
#
partner programmes
Wiltshire IT firm Mintivo has achieved over 40% annual growth for two years running, driven by investment in staff, systems, and Cloud technology partnerships.
Dynamic data flow glowing lines real time digital sources to neural network

Why streaming ETL is the key to next-gen machine learning: Feeding the AI beast in real time

Mon, 7th Jul 2025
#
data analytics
#
siem
#
digital transformation
Streaming ETL enables real-time AI insights, letting companies prevent fraud, boost sales, and improve customer retention instantly, transforming competitiveness.
Ps   matic jug   headshot

How can fintechs overcome the problem of scaling in an unstable market?

Tue, 24th Jun 2025
#
fintech
#
cx
#
martech
Fintechs face tough scaling challenges amid market consolidation; data-driven strategies and strong trust are key to surviving and thriving.
Digital payment terminal globe connected payment methods credit cards ewallets

Grammarly adopts Gr4vy no-code platform to expand payment options

Wed, 18th Jun 2025
#
fintech
#
cx
#
martech
Grammarly adopts Gr4vy's no-code platform to expand its global payment options, enhancing flexibility and reducing transaction costs with over 400 methods.
Nissan car serviced uk garage happy customers mechanics handshake

Nissan launches Instant Service Plan with interest-free payments

Wed, 18th Jun 2025
#
cx
#
martech
#
cartech
Nissan launches Instant Service Plan in the UK, letting owners spread service costs interest-free over 12 months, boosting affordability and dealer loyalty.
People gathered around large open book engagement learning customer education

Organisations boost customer education but face scaling hurdles

Wed, 18th Jun 2025
#
edutech
#
cx
#
martech
New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.
Smartphone app icons surrounded by graphs charts data trends insights

Liftoff unveils AppRefinery for app insights & market trends

Fri, 13th Jun 2025
#
gaming
#
cx
#
martech
Liftoff launches AppRefinery, an AI-powered platform offering developers deep insights into over 20 app categories to boost user engagement and growth.
Modern office professionals around computer monitor showing colorful data charts

Amplitude launches AI Agents to streamline product optimisation

Thu, 12th Jun 2025
#
saas
#
data analytics
#
digital transformation
Amplitude unveils AI Agents to automatically analyse user data and suggest product optimisations, helping businesses improve conversion and engagement efficiently.
Uk entrepreneur holding megaphone upward arrows growing chart marketing growth

UK VCs admit neglecting marketing despite key to startup growth

Tue, 10th Jun 2025
#
cx
#
martech
#
partner programmes
A report reveals UK venture capitalists often overlook marketing expertise despite its proven role in scaling startups and securing faster growth.
Modern office workspace computer screen abstract data charts businesspeople discussing ai crm nlp us uk

HubSpot launches direct connector for ChatGPT CRM insights

Fri, 6th Jun 2025
#
saas
#
crm
#
data analytics
HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.
Modern office business professionals analyzing digital charts subscription growth ai elements

AI & hybrid pricing drive double subscription growth rates

Fri, 6th Jun 2025
#
digital transformation
#
cx
#
martech
Businesses adopting AI with hybrid pricing models see subscription growth rates double, outperforming those who do not adjust pricing alongside AI integration.
Realistic uk grocery store aisle with subtle digital ai elements consumer engagement

AI personalisation in FMCG must be invisible to earn trust

Wed, 4th Jun 2025
#
cx
#
martech
#
it automation
New research shows UK consumers prefer AI personalisation in FMCG to be subtle, with only 8% wanting more obvious AI interactions with brands.
Modern smart office uk software development business intelligence iot growth

Nexer achieves fifth year of growth despite tech sector downturn

Fri, 30th May 2025
#
data analytics
#
digital transformation
#
cx
Nexer reports a 35% turnover rise for 2024, marking five years of growth despite tech sector downturn and economic uncertainty in the UK.
Pile digital app icons popular streaming services falling from broken golden delivery box white background

Amazon Prime tops list as most-cancelled subscription app

Fri, 30th May 2025
#
cx
#
martech
#
digital entertainment
Amazon Prime tops the list of most-cancelled subscription apps, with 578,000 monthly cancellation searches, surpassing Disney+ by nearly 45%.