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Customer retention Stories - Page 5

UK Stories

Customer retention stories

UK firms back bank-led recurring payments over cards
Fintech

UK firms back bank-led recurring payments over cards

Recurring billing firms could cut costs and failed collections as 73% say card payments still cause persistent operational headaches.

By Karen Joy Bacudo • 4 min read • Last month
Poor product information fuels returns & lost sales
Customer Experience

Poor product information fuels returns & lost sales

Shoppers are abandoning purchases and sending goods back as missing or inaccurate details undermine confidence, according to new Akeneo research.

By Shannon Williams • 3 min read • Tue, 31st Mar 2026
GoCardless, Jellyfish Energy test recurring Pay by Bank
Fintech

GoCardless, Jellyfish Energy test recurring Pay by Bank

SMEs could gain lower fees and fewer failed payments as the firms bring open banking into regular business billing for the first time.

By Karen Joy Bacudo • 4 min read • Mon, 30th Mar 2026
How embedded DaaS finance drives IT upgrades and creates predictable refresh cycles for the channel
Digital Transformation

How embedded DaaS finance drives IT upgrades and creates predictable refresh cycles for the channel

Rising device prices and tight budgets are pushing more firms towards monthly finance, giving resellers steadier upgrades and richer service sales.

By Jordan Lisle • 6 min read • Mon, 30th Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
AI & invoicing friction shape B2B buying in Europe
Digital Transformation

AI & invoicing friction shape B2B buying in Europe

European B2B buyers increasingly value seamless invoicing, onboarding and payment experience over price when choosing repeat suppliers.

By Shannon Williams • 4 min read • Wed, 25th Mar 2026
SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026

Global Stories

Customer retention stories

Gainsight adds MCP support for AI retention workflows
Customer Relationship Management

Gainsight adds MCP support for AI retention workflows

The update could let customer success teams automate renewals and risk response with AI agents while keeping existing access controls intact.

By Sofiah Nichole Salivio • 4 min read • Last month
AskNicely launches Ask NiceAI for service businesses
Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Last month
The evolving role of the CSO: From technical guardian to business strategist
Firewalls

The evolving role of the CSO: From technical guardian to business strategist

Security leaders are now expected to show how their decisions speed deals, support revenue and shape strategy, not just stop breaches.

By Bill O’Connell • 5 min read • Tue, 31st Mar 2026
Visa launches subscription manager for recurring payments
Crypto

Visa launches subscription manager for recurring payments

North American banks can now let cardholders manage recurring charges in-app, as rising subscription use fuels demand for clearer controls.

By Karen Joy Bacudo • 3 min read • Fri, 27th Mar 2026
New Relic names Wendi Sturgis to board for AI expertise
Software-as-a-Service

New Relic names Wendi Sturgis to board for AI expertise

Boards across software are seeking directors with AI and governance expertise as New Relic adds Wendi Sturgis to oversee its next phase of growth.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026
Asia-Pacific airlines lead global inflight Wi-Fi adoption
Digital Transformation

Asia-Pacific airlines lead global inflight Wi-Fi adoption

Passengers on Asia-Pacific legacy carriers are far more likely to get onboard internet, with 95% of fleets now partly or fully equipped.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026
Cover Genius names chief revenue officer & marketing head
Digital Transformation

Cover Genius names chief revenue officer & marketing head

The appointments are designed to bolster Cover Genius as it expands embedded protection across international markets and more digital platforms.

By Mark Tarre • 3 min read • Thu, 26th Mar 2026
Points, personalisation and innovation: How industry leaders are redefining loyalty
Data Analytics

Points, personalisation and innovation: How industry leaders are redefining loyalty

AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.

By Eagle Eye • 4 min read • Tue, 24th Mar 2026

Stories from Other Regions

Customer retention stories

Loyalty association launches AI & behaviour courses
Digital Transformation

Loyalty association launches AI & behaviour courses

Businesses under pressure to prove loyalty returns will get new training on AI shopping tools, customer behaviour and program profitability.

By Sean Mitchell • 4 min read • Last month
FWD Singapore marks 10 years with profitable growth
Digital Transformation

FWD Singapore marks 10 years with profitable growth

Profitability in FY2025 caps a decade of expansion for the insurer, as adviser-led sales and wealth products helped drive growth in Singapore.

By Sofiah Nichole Salivio • 4 min read • Mon, 30th Mar 2026