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Customer retention Stories

UK Stories

Customer retention stories

UK manufacturers see AI as key to customer loyalty
Customer Relationship Management

UK manufacturers see AI as key to customer loyalty

Cybersecurity fears remain a key hurdle as most UK manufacturers race to use AI to improve service, fulfilment and retention.

By Sofiah Nichole Salivio • 4 min read • Last month
RedSquid & Bango target TV subscriptions for operators
Software-as-a-Service

RedSquid & Bango target TV subscriptions for operators

Households could soon manage entertainment, gaming and fitness subscriptions on one TV bill as operators seek fresh revenue beyond connectivity.

By Mark Tarre • 4 min read • Last month

Global Stories

Customer retention stories

Appcharge study finds local acquiring lifts gaming payments
Gaming

Appcharge study finds local acquiring lifts gaming payments

Local banks approved in-country gaming payments 8.4 percentage points more often than cross-border routes, Appcharge said.

By Joseph Gabriel Lagonsin • 4 min read • Last week
CrowdStrike lifts outlook after record ARR quarter
Software-as-a-Service

CrowdStrike lifts outlook after record ARR quarter

Strong demand for its Falcon platform and AI security tools helped CrowdStrike lift full-year guidance after record quarterly ARR growth.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Certinia study finds integration key to AI success
Digital Transformation

Certinia study finds integration key to AI success

Organisations with fully integrated systems were far more likely to see AI deliver profits, expansion and better forecasts, a global study found.

By Mark Tarre • 4 min read • Last week
Zoom lifts forecast on stronger enterprise growth & AI
Software-as-a-Service

Zoom lifts forecast on stronger enterprise growth & AI

Stronger enterprise demand and AI products helped Zoom raise its full-year outlook after quarterly revenue rose 4.9% to USD $1.28 billion.

By Mark Tarre • 4 min read • Last week
Safe opens London Peak with free public sector passes
Digital Transformation

Safe opens London Peak with free public sector passes

Free passes for public sector staff and cheaper one-day tickets aim to widen attendance at Safe's 2027 London data conference.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Reseda Group invests in Goodbuy's local credit union push
Fintech

Reseda Group invests in Goodbuy's local credit union push

Credit unions could deepen small-business ties and member loyalty as Goodbuy's local rewards platform gains backing from Reseda Group.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Customer retention stories

Nectr launches Power Perks energy plan with bill credits
Mastercard

Nectr launches Power Perks energy plan with bill credits

Households in New South Wales and Queensland could cut power bills as Nectr offers recurring credits to reward customers who stay put.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Verizon tops US business internet satisfaction study
Network Infrastructure

Verizon tops US business internet satisfaction study

Rising AI and real-time data demands are making network reliability a bigger procurement concern for large US companies and mid-sized businesses.

By Sean Mitchell • 3 min read • Last week
MSP buyers focus on margins as AI reshapes M&A market
Semiconductors

MSP buyers focus on margins as AI reshapes M&A market

Private equity buyers are valuing managed service providers on recurring revenue and gross margins as AI uncertainty slows technology dealmaking.

By Mark Tarre • 7 min read • Last week
FGV Capital closes USD $35 million fund & rebrands
Fintech

FGV Capital closes USD $35 million fund & rebrands

An oversubscribed second fund lifts assets under management past USD $60 million as the firm targets early-stage fintech and AI deals.

By Karen Joy Bacudo • 4 min read • Last week
Australians want embedded travel cover, Cover Genius says
Fintech

Australians want embedded travel cover, Cover Genius says

Three in four Australians would switch booking platforms for automatic travel cover, as trust in AI-led protection decisions remains low.

By Sean Mitchell • 4 min read • Last week
Consumers may switch banks over authentication, says survey
Multi-factor authentication

Consumers may switch banks over authentication, says survey

Fraud controls are becoming a deal-breaker, with more than two in five consumers saying they could switch banks over authentication alone.

By Karen Joy Bacudo • 3 min read • Last week
Australian businesses turn to Revenue-as-a-Service
Software-as-a-Service

Australian businesses turn to Revenue-as-a-Service

With hiring tight and costs rising, firms are outsourcing sales and customer retention to lift revenue without adding permanent headcount.

By Karen Joy Bacudo • 4 min read • Last week
Personetics & Plaid team up to boost bank engagement
Fintech

Personetics & Plaid team up to boost bank engagement

Banks could keep customers on their own apps more easily as Personetics and Plaid combine account data to flag savings and debt moves.

By Karen Joy Bacudo • 5 min read • Last month