Customer retention stories - Page 3
SIOS wins triple honours for leadership & support teams
Last month
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dr
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devops
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hybrid cloud
SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.
Elastic says AI search & context now decide customer loyalty
Last month
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hybrid cloud
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data analytics
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digital transformation
Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.
Distributors stockpile as Phocas flags planning gaps
Last month
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data analytics
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digital transformation
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cx
Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.
Tamr doubles SaaS revenue as AI drives data mastering
Last month
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uc
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data analytics
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digital transformation
Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.
Four women who are nailing loyalty with customer experience front and centre
Last month
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cx
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martech
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commerce systems
Four female founders are redefining loyalty, using VIP tiers and experiences to build data-rich communities and drive soaring revenues.
Amperity hires Bridget Perry as Chief Marketing Officer
Last month
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data protection
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digital transformation
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cx
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Grafana: Turning data chaos into developer efficiency and CFO savings
Last month
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devops
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data analytics
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siem
Grafana leans on AI-powered observability and Adaptive Telemetry to sharpen developer insight while slashing cloud bills by up to 50%.
How less can be more for bootstrapped AI startups
Last month
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digital transformation
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cx
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martech
For bootstrapped AI startups, resisting scale and mastering a tight niche can build stronger products, brands and finances.
DC Advisory hires Oliver Parker to lead London tech M&A
Last month
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fintech
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cx
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martech
DC Advisory has hired Oliver Parker as London Managing Director in its Technology & Software team, boosting senior software M&A firepower.
Stampede tech boosts Starfish Loves Coffee loyalty
Fri, 27th Feb 2026
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crm
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cx
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martech
London brunch spot Starfish Loves Coffee hits 85-90% retention after Jubilee push using Stampede's automated guest engagement platform.
How insurance providers are making their customer data AI ready
Fri, 27th Feb 2026
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data analytics
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digital transformation
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cx
Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.
Multiverse hires Jay Richman as Chief Product Officer
Thu, 26th Feb 2026
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cx
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martech
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digital entertainment
Multiverse names ex-Amazon and Spotify leader Jay Richman CPO as revenue tops USD $100 million and its AI learning platform rapidly scales.
Ultimo names Philip Neal Chief Revenue Officer role
Tue, 24th Feb 2026
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manufacturing
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cx
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martech
Ultimo appoints Philip Neal as Chief Revenue Officer to drive global growth and AI-augmented EAM strategy across North America, EMEA and APAC.
Upgrade advantage: Why security enhancements matter for MSPs and MSSPs
Mon, 23rd Feb 2026
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firewalls
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vpns
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digital transformation
For MSPs and MSSPs, next-gen firewall upgrades are now critical to stay secure, competitive and ready for relentless cyber threats.
Firms race to counter fast-evolving AI-driven fraud
Fri, 20th Feb 2026
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data analytics
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digital transformation
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fintech
Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.
Evergreen accelerates MSP deals with UK B Corp buy
Fri, 20th Feb 2026
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digital transformation
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cx
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martech
Evergreen seals 47 deals in 2025 and snaps up its first UK B Corp MSP, Optimising IT, to deepen global managed services expansion.
KnowBe4 appoints Kelly Morgan as Chief Customer Officer
Fri, 20th Feb 2026
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cloud security
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cx
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phishing
KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.
Zoho tops one million paying customers in 30th year
Thu, 19th Feb 2026
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saas
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crm
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data analytics
Zoho marks 30th anniversary by topping one million paying customers and 150 million users, with 2025 revenue up 20% year on year.
AI referrals surge as web traffic falls & costs rise
Fri, 13th Feb 2026
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data analytics
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cx
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martech
AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.
Shoppers ditch baskets over delivery fees & friction
Thu, 12th Feb 2026
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digital transformation
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cx
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martech
Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.