The Ultimate Guide to Unified Communications
2024 edition
Overview
Also known as UC.
Where once the telephone reigned supreme, modern communication now encompasses email, txt, webchat, video conferencing and more. Unified Communications brings all these modes together and helps people identify and use the mode most appropriate for the specific interaction. Collaboration goes beyond ‘one to one’ communication and empowers group work, even when members are remote, and further incorporates file sharing technologies so people can work together on the same documents or files, without being in the same room.
Analyst reports
![Story image](../../../../../uploads/story/2024/08/29/preview_techday_270622ae1420bd6eb121.webp)
Gartner on UC & Productivity
ControlUp named leader in digital employee experience t...
Last week
![Story image](../../../../../uploads/story/2024/08/06/preview_techday_727fdf78b43e177a6a10.webp)
Juniper Research on UC & Smart Cities
Cloud-based 5G to handle 50% of cellular traffic by 202...
Last month
![Story image](../../../../../uploads/story/2024/08/02/preview_techday_f9a8aa21861a068a65ff.webp)
Gartner on UC & AI
Kore.ai launches XO Express platform for AI chatbots & ...
Last month
![Story image](../../../../../uploads/story/2024/07/29/preview_techday_315cb97e1be3c0da028c.webp)
Juniper Research on UC & IoT
O-RAN investment to hit $11 billion by 2029, study find...
Mon, 29th Jul 2024
![Story image](../../../../../uploads/story/2024/07/18/preview_techday_bdc699fb36f49f2170f8.webp)
IoT Analytics on UC & Smart Cities
Global cellular IoT market reaches USD $15 billion in 2...
Thu, 18th Jul 2024
Expert columns
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By Ilan Rubin of Wavelink
The truth about SD-WAN and how it can support businesse...
Wed, 24th Jul 2024
![Story image](../../../../../uploads/story/2024/06/27/preview_techday_608b30373f06d28a162f.webp)
By Ian Thornton-Trump of Cyjax
The new way international politics could affect your li...
Thu, 27th Jun 2024
![Story image](../../../../../uploads/story/2024/06/21/preview_Chris_Ponton_Dwyer_Zepto_1920x1080.webp)
By Chris Ponton Dwyer of Zepto
How PayTo is changing the payments game for telcos
Fri, 21st Jun 2024
![Story image](../../../../../uploads/story/2024/06/06/preview_img-qNEjrGKEpd9xawd7UVbyWM2K.webp)
By Insightful.io
72% of business leaders suffer from analysis paralysis ...
Thu, 13th Jun 2024
![Story image](../../../../../uploads/story/2024/06/10/preview_techday_d3b3e5e9ebf8b6da7c3f.webp)
By COSBOA
Australia's biggest bank and telecom unite to protect s...
Mon, 10th Jun 2024
Interviews
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Discussing Telecommunications
Exclusive: Precisely's glowing innovation in data integ...
3 days ago
![Story image](../../../../../uploads/story/2024/08/20/preview_Martyn_Riddle_.webp)
Discussing Government
Exclusive: How Verint's customer experience is thriving...
Last month
![Story image](../../../../../uploads/story/2024/05/03/preview_img-5p9jeJNZj2m0pYEOlwWBeWLg.webp)
Discussing Cloud Services
Exclusive: How GitLab is accelerating software developm...
Tue, 7th May 2024
![Story image](../../../../../uploads/story/2024/04/05/preview_img-O4zx69Vqor78JtPp59LRm7ga.webp)
Discussing Business Intelligence
Exclusive: How Devoli is shaking up the Telco industry
Mon, 8th Apr 2024
![Story image](../../../../../uploads/story/2024/02/22/preview_img-9RK0d4G2LTIRCPovWGg06RGb.webp)
Discussing Telecommunications
Exclusive: How AI Voice Integration is evolving with Se...
Tue, 27th Feb 2024
More expert columns
![Story image](../../../../../uploads/story/2024/05/30/preview_img-Qo8Nevg8durGsc6qVoNMPGCQ.webp)
By Rod Lester of NICE
Taking the next step forward in the contact centre evol...
Thu, 30th May 2024
![Story image](../../../../../uploads/story/2024/05/24/preview_image0012.webp)
By Michael Coates of Aiven NZ
Managing data effectively in the face of changing regul...
Fri, 24th May 2024
![Story image](../../../../../uploads/story/2024/05/20/preview_img-xY8PCTY2ZkogRXrSlWvfhpfz.webp)
By Yann Burden of Pendula
SMS Marketing: Balancing Benefits for Telcos While Avoi...
Tue, 21st May 2024
![Story image](../../../../../uploads/story/2024/05/13/preview_Ashwin_Ram_-_Check_Point_Software.webp)
By Ashwin Ram of Check Point Software Technologies
Collaboration tools are now at the frontline in the bat...
Mon, 13th May 2024
![Story image](../../../../../uploads/story/2024/05/02/preview_img-7eyWPfRIYcR4ZC7PEgtKJcnm.webp)
By Mark Gorrie of Gen Digital Inc
What is vishing? Tips to spot and avoid voice phishing ...
Thu, 2nd May 2024
![Story image](../../../../../uploads/story/2024/05/02/preview_img-HxlMgvs503iLLYQpm6B2e2yW.webp)
By Jonathan Tanner of Barracuda Networks
The remote desktop tools most targeted by attackers in ...
Thu, 2nd May 2024
Recent news
![Story image](../../../../../uploads/story/2024/09/06/preview_techday_2121a54c3fb0a96a05a7.webp)
About Telephony
Derby & Burton NHS to upgrade telephony with Cinos part...
2 days ago
![Story image](../../../../../uploads/story/2024/09/06/preview_techday_9e8f4535ed9483b50418.webp)
About Telecommunications
Swoop challenges MaxoTel with $0.040 per Vonex share of...
2 days ago
![Story image](../../../../../uploads/story/2024/09/05/preview_techday_468604d9ee004270a04d.webp)
About Data Protection
Veeam launches enhanced backup solution for Microsoft 3...
3 days ago
![Story image](../../../../../uploads/story/2024/09/05/preview_techday_35d0dc9d22254031c0a7.webp)
About Cloud Services
Proofpoint launches AI-driven Digital Communications Go...
3 days ago
![Story image](../../../../../uploads/story/2024/09/05/preview_techday_9d83ed4c020b082f4722.webp)
About Customer Experience
Nice's Enlighten Copilot wins 2024 BIG Innovation Award
3 days ago
More news
![Story image](../../../../../uploads/story/2024/09/05/preview_techday_999e968314b1a206aae6.webp)
About Broadband
Concerns grow over delayed UK broadband switching syste...
4 days ago
![Story image](../../../../../uploads/story/2024/09/05/preview_techday_79a231b55672dc56f576.webp)
About Telecommunications
Indosat & Zurich unite to offer insurance via mobile ap...
4 days ago
![Story image](../../../../../uploads/story/2024/09/04/preview_techday_4f9d7d4997c76d906506.webp)
About Government
NEXTDC unveils Adelaide's first Tier IV data centre, A1
4 days ago
![Story image](../../../../../uploads/story/2024/09/03/preview_techday_174344dd26af4689d24c.webp)
About Telecommunications
Snowflake heralds AI transformation for Indian enterpri...
6 days ago
![Story image](../../../../../uploads/story/2024/08/30/preview_techday_b39ecbdbbdc447bad070.webp)
About Customer service
NICE Enlighten Copilot wins Best AI-based Solution awar...
Last week
Even more news
![Story image](../../../../../uploads/story/2024/08/30/preview_techday_13883721fcd0d6f69528.webp)
About Collaboration
Infosys & NVIDIA expand AI tech to revolutionise teleco...
Last week
![Story image](../../../../../uploads/story/2024/08/29/preview_techday_e93f128cd3131b655b0d.webp)
About Telecommunications
StarHub & NTT DOCOMO achieve Singapore's first Open RAN...
Last week
![Story image](../../../../../uploads/story/2024/08/28/preview_techday_5b5f12729abf89d3bc01.webp)
About Customer service
Tangerine unveils new high speed NBN plans for regional...
Last week
![Story image](../../../../../uploads/story/2024/08/28/preview_techday_534c4d2dd248c5fcb036.webp)
About EduTech
KnowBe4 report reveals surge in cyberattacks on infrast...
Last week
![Story image](../../../../../uploads/story/2024/08/23/preview_techday_8464d90c0082412b1a3e.webp)
About Telecommunications
PhilTower & PowerX partnership saves USD $1 million ann...
Last month
Job moves
![Story image](../../../../../uploads/story/2024/09/05/preview_Kieran_Byrne_colour.webp)
Move at University of Canterbury
One New Zealand appoints Kieran Byrne as new CTO
4 days ago
![Story image](../../../../../uploads/story/2024/08/19/preview_Progility_Technologies_-_Changes_to_Leadership_Team__1_.webp)
Move at Telstra
Progility Technologies announces new CEO & leadership t...
Last month
![Story image](../../../../../uploads/story/2024/07/16/preview_Ben_Ross_media.webp)
Move at Trend Micro
Alchemy CyberDefence appoints Ben Ross as Managing Dire...
Tue, 16th Jul 2024
![Story image](../../../../../uploads/story/2024/07/10/preview_Gao_Lei__Chief_Technology_Officer__CTO__of_SleekFlow.webp)
Move at Instagram
SleekFlow appoints Gao Lei as new CTO to drive tech str...
Wed, 10th Jul 2024
![Story image](../../../../../uploads/story/2024/07/04/preview_paymentology_stephen_2933.webp)
Move at Bank of New Zealand
Paymentology appoints Stephen Bowe as Chief Product Off...
Thu, 4th Jul 2024
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