Customer retention stories - Page 9

Constant Contact continues to empower small businesses with tailored marketing solutions, leveraging AI to enhance efforts for over 500,000 customers globally.

Retailers in the UK anticipate a colossal influx of returns, with Evri projecting four million gifts will be sent back as January kicks off.

The global cloud contact centre market is set to soar to USD $26,846.9 million by 2024, driven by increasing demand for scalable customer engagement solutions.

Loop has acquired Wonderment to improve eCommerce operations, offering Shopify merchants enhanced order tracking and returns management tools.

Loop has acquired Wonderment to enhance its commerce operations for Shopify merchants, combining AI insights with real-time shipment tracking.

The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

SALESmanago has acquired Leadoo to enhance its Customer Engagement Platform, aiming to solidify its presence in Europe's marketing technology sector.

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

NormCyber has been honoured as Cyber Security Company of the Year at the 2024 UK Business Tech Awards for its exceptional risk management solutions.

HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.

A new study reveals 51% of UK consumers prefer brands they've interacted with positively, highlighting the growing demand for personalised shopping experiences.

Ecommpay is urging eCommerce merchants to enhance checkout processes ahead of the festive season, with conversion rates averaging just 58%.

The Banking Industry Architecture Network has unveiled Coreless Banking 4.0, harnessing AI to help banks retain customers amid growing competition.

A report reveals 57% of travel firms struggle to unify customer data, hindering marketing strategies and customer experiences in a competitive industry.

A Juniper Research study forecasts global MVNO-in-a-Box revenue will hit USD $1 billion by 2029, up from USD $310 million in 2024.

eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.

New research reveals UK retailers are tightening return policies, driven by annual losses of $2.6 billion from fraud and policy abuse.

IFS Ultimo has been named a 'Leader' in the 2024 Verdantix Green Quadrant for Enterprise Asset Management software, marking its second consecutive accolade.