Customer Loyalty stories - Page 5

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

Online marketplaces now dominate UK high-value shopping journeys, as brands risk invisibility without strong, optimised product data.

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

Satellite tie-ups, eSIM and loyalty-led MVNOs will drive practical, value-focused change in UK and European telecoms by 2026.

ASOS's GBP £130m stock write-off shows AI gloss cannot mask a broken ERP, as messy data turns clever tools into costly liabilities.

Trend Micro names Vantage Markets a 2025 Global Customer Awards innovator, spotlighting creative cybersecurity use across sectors worldwide.

Tesco is piloting next-generation 2D QR codes to boost transparency, cut food waste and meet tougher EU product data rules.

UK Black Friday pet sector spending surged with average orders up 56%, as shoppers focused on essentials and bigger baskets to maximise savings.

UK shoppers want AI for real-time delivery tracking and returns but demand transparency and human support for trust and control over choices.

Negative AI experiences in UK online shopping risk GBP £9 billion in sales, with 75% of AI-related reviews expressing dissatisfaction, new data shows.

Nearly half of mobile users worldwide would switch providers for satellite coverage, with 60% willing to pay extra for reliable service beyond traditional dead zones.

Nearly 80% of UK shoppers demand identical prices and promotions both online and in-store, linking price parity to brand loyalty and trust.

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.

UK shoppers trust AI agents for product advice as much as luxury brand websites, rating them more reliable than stores, social media, or influencers.

AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.

Nearly all marketers see personalisation as vital for Black Friday, yet 27% struggle to tailor offers, risking customer loyalty and sales opportunities.

Salesforce launches Agentforce Commerce, a platform enabling retailers to sell via AI-driven channels like ChatGPT, boosting engagement and orders globally.