Customer Loyalty stories
The hire supports Paxon’s push to win more brands seeking outsourced fulfilment as eCommerce logistics shifts and competition for clients intensifies.
Shoppers are abandoning purchases and sending goods back as missing or inaccurate details undermine confidence, according to new Akeneo research.
Rising device prices and tight budgets are pushing more firms towards monthly finance, giving resellers steadier upgrades and richer service sales.
A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.
SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.
Disabled shoppers face repeated barriers online, as retail sites log 27% more accessibility errors than the average website, a report says.
The first 90 days after sign-up now decide whether restaurant loyalty members become regulars or churn, the report says.
Retailers risk losing basket share as AI shoppers favour loyalty platforms that can verify offers and rewards in milliseconds.
Delivery details are now as decisive as product recommendations, with 61% of shoppers saying they can make or break an AI-led purchase.
It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.
Poor mobile data quality can cost retailers deliveries, revenue and loyalty as shoppers switch devices and systems leave records incomplete.
Users rated Zyxel highest for firewall ease of use and supplier support, giving the Taiwan-based vendor extra visibility in security buying decisions.
North American banks can now let cardholders manage recurring charges in-app, as rising subscription use fuels demand for clearer controls.
AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.
Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.
Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.
Businesses under pressure to prove loyalty returns will get new training on AI shopping tools, customer behaviour and program profitability.
Weaker loyalty and lower confidence are pushing most shoppers to compare prices across stores, with 67% splitting purchases to find value.
Clear Mountain Bank rolls out Alkami's digital platform to modernise services, add data-led marketing and rival larger lenders' tech.
Australian retailers face rising insolvencies and online giants; those failing to harness delivery data risk becoming 2026's biggest losers.