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Customer Loyalty Stories

UK Stories

Customer Loyalty stories

IKEA teams with Urban Jungle for UK home insurance
Customer Experience

IKEA teams with Urban Jungle for UK home insurance

Retailer moves into regulated services as the tie-up offers UK shoppers home cover from GBP £60 a year with no cancellation fee.

By Sofiah Nichole Salivio • 3 min read • Last week

Global Stories

Customer Loyalty stories

South East Asia & India launch loyalty industry body
Customer Relationship Management

South East Asia & India launch loyalty industry body

The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.

By Karen Joy Bacudo • 4 min read • 4 days ago
me&u launches reservations platform with Aria partnership
Software-as-a-Service

me&u launches reservations platform with Aria partnership

The launch could help venues cut supplier sprawl and recognise returning diners across bookings, orders and events in one system.

By Mark Tarre • 5 min read • 4 days ago
UK shoppers to spend GBP £17.9 billion in Golden Quarter
Personalisation

UK shoppers to spend GBP £17.9 billion in Golden Quarter

Shoppers are set to curb non-essential buying, even as Epsilon expects GBP £17.9 billion to be spent across the Golden Quarter.

By Sofiah Nichole Salivio • 4 min read • 6 days ago
Why enterprise AI must learn to act, not just talk
Digital Transformation

Why enterprise AI must learn to act, not just talk

Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.

By Albert Nel • 6 min read • Last week
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • Last week

Stories from Other Regions

Customer Loyalty stories

Revolut adds foodpanda & ChatGPT Go perks in Singapore
Virtual Private Networks

Revolut adds foodpanda & ChatGPT Go perks in Singapore

Eligible Singapore users will get dining and AI perks as Revolut tries to make paid plans more compelling against rivals.

By Mark Tarre • 4 min read • 4 days ago
Kick Cashback brings instant confirmations to retail offers
Fintech

Kick Cashback brings instant confirmations to retail offers

Shoppers will know at once if a purchase tracks, as delayed cashback has often undermined trust in reward offers across the sector.

By Karen Joy Bacudo • 5 min read • 4 days ago
Older consumers most loyal to working AI customer service
Digital Transformation

Older consumers most loyal to working AI customer service

Consumers aged 60 and over are most likely to stick with AI support if it solves problems, highlighting performance as the key loyalty driver.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Chexy & Aeroplan launch mortgage rewards in Canada
Fintech

Chexy & Aeroplan launch mortgage rewards in Canada

Canadian homeowners can now earn travel points on mortgage payments without changing lenders, as Chexy widens its Aeroplan partnership.

By Karen Joy Bacudo • 4 min read • Last week
B2Bpay links points to Luxury Escapes travel rewards
Fintech

B2Bpay links points to Luxury Escapes travel rewards

Australian businesses can now turn routine payments into holiday bookings, as B2Bpay adds Luxury Escapes redemptions to its points scheme.

By Karen Joy Bacudo • 4 min read • Last week
IKEA New Zealand launches rewards for Family members
Customer Relationship Management

IKEA New Zealand launches rewards for Family members

The new scheme rewards shopping and app use, as IKEA New Zealand seeks to deepen loyalty in one of its fastest-growing markets.

By Sean Mitchell • 3 min read • Last week
Flute study says bad payments drive small business losses
Fintech

Flute study says bad payments drive small business losses

A poor checkout can cost local merchants repeat trade, with 55% of consumers saying one bad payment experience would stop or deter them returning.

By Karen Joy Bacudo • 3 min read • Last month
Hyundai Card launches Alphabet Card for younger spenders
Digital Transformation

Hyundai Card launches Alphabet Card for younger spenders

Younger South Koreans could get clearer savings on everyday spending as category-based credit cards gain ground over broad rewards schemes.

By Karen Joy Bacudo • 4 min read • Last month
RewardinMe launches AI agent for gamified marketing
Software-as-a-Service

RewardinMe launches AI agent for gamified marketing

Marketers across Southeast Asia can now use one tool to plan, create and optimise campaigns as RewardinMe folds AI into its gamified platform.

By Sean Mitchell • 3 min read • Last month
Eftpos NZ launches biometric Victa terminals in rollout
Data Protection

Eftpos NZ launches biometric Victa terminals in rollout

Retailers could soon use terminals for age checks and identity verification, as New Zealand gets an early taste of Verifone's biometric rollout.

By Karen Joy Bacudo • 4 min read • Last month
Adyen report finds Singapore shoppers split by age
Digital Transformation

Adyen report finds Singapore shoppers split by age

Younger Singaporeans are driving higher retail spend, while payment errors and AI adoption are reshaping how retailers compete.

By Karen Joy Bacudo • 4 min read • Last month