Chatbots stories - Page 17
Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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uc
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cx
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martech
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
Lenovo and VMware reveal first solutions from joint innovations
Wed, 23rd Aug 2023
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it automation
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multi-cloud
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partner programmes
Lenovo and VMware have announced the first turnkey solutions from their joint Edge and Cloud Innovation Labs at VMware Explore 2023.</p>.
VMware and NVIDIA build on existing partnership in the name of AI
Wed, 23rd Aug 2023
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datacentre infrastructure
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it automation
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partner programmes
VMware and NVIDIA are focused on readying the thousands of enterprises that run on VMware's cloud infrastructure for the era of generative AI.
Gen Z in the dark on basic internet terms – research
Fri, 18th Aug 2023
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uc
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agentic ai
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online safety
The DNS Research Federation suggests young people are risking their safety online by using the Internet without knowing what key terms mean.
Retailer investments driven towards AI to grow sales
Fri, 11th Aug 2023
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supply chain
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ai
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agentic ai
AI solutions enable retailers to enhance their customer experience by providing personalised recommendations and improving inventory management.
Suncorp FY23 performance boosted by technology transformation
Thu, 10th Aug 2023
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uc
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digital transformation
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it automation
Digitisation, automation and artificial intelligence (AI) have helped support the performance of Suncorp Group in the financial year (FY) 2022-23.
Twilio to deliver new customer-aware generative AI
Mon, 7th Aug 2023
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cx
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martech
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genai
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
Capgemini launches generative AI services to aid in digital transformation
Thu, 3rd Aug 2023
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digital transformation
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genai
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ai
Capgemini launches generative AI portfolio to support clients in their digital transformation, with a focus on sectors such as life sciences and retail.
Altering the commercial landscape through the power of AI
Tue, 1st Aug 2023
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llms
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ai
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agentic ai
There will be winners and losers in the AI race, but AI pessimists are discounting the creativity and productivity that the technology will unleash.
Automation and AI in the law sector: threat or opportunity?
Thu, 27th Jul 2023
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risk & compliance
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ai
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agentic ai
AI and automation can help accelerate the productivity of existing teams, enabling firms to make the most of their resources and boost their overall efficiency.
61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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uc
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fintech
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cx
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
The five key pillars of exceptional customer contact
Fri, 14th Jul 2023
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saas
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uc
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cx
To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.
Conversational AI's role in optimising debt collection
Mon, 10th Jul 2023
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uc
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digital transformation
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fintech
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.
Indara partners vHive for AI-driven software solutions
Thu, 6th Jul 2023
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saas
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uc
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digital transformation
Indara Digital Infrastructure announces partnership with vHive for their AI-driven digital twin programme, including drone technology.
Enterprises must adapt to Shadow AI to avoid data breaches
Wed, 5th Jul 2023
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casb
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breach prevention
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risk & compliance
Insider data breaches are set to rise due to poor data controls and the use of generative AI tools, warns Imperva.
Tata Communications acquires Kaleyra for $100M, grows business worldwide
Wed, 5th Jul 2023
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data analytics
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cx
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martech
Tata Communications has announced it has entered into a definitive agreement to acquire Kaleyra, with the aim of empowering global enterprises.
Snowflake partners NVIDIA to create customised generative AI apps
Wed, 28th Jun 2023
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data analytics
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data science
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martech
Integrating NVIDIA NeMo with Snowflake will help businesses build custom large language models using their proprietary data in the Snowflake data cloud.
Netskope makes headway in safeguarding generative AI apps
Fri, 23rd Jun 2023
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data protection
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genai
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ai
Netskope offers a data protection solution to manage secure employee use of generative AI applications, such as ChatGPT and Google Bard.
Consumers 'loving' generative AI - Capgemini Research
Tue, 20th Jun 2023
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edutech
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genai
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ai
Adoption of first-wave generative AI tools has been consistent across age groups and geographies, with over half of all generations having used the technology.
AI Chatbots and the Importance of Automated Testing
Tue, 13th Jun 2023
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uc
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cx
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martech
Over recent years, there has been a significant and noticeable rise in the use of chatbots across a wide variety of industries.