eCommerceNews UK - Technology news for digital commerce decision-makers

Chatbots stories - Page 14

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Google, Danfoss partner for AI & energy-efficient data centres

Thu, 25th Jan 2024
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public cloud
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cx
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martech
Google and Danfoss join forces to enhance energy efficiency in data centres through AI and sustainable cooling systems.
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Kaspersky warns of elevated child cybersecurity risks in 2024

Tue, 23rd Jan 2024
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edutech
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email security
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ai
Cybersecurity experts at Kaspersky reveal increasing threats to minors in 2024, including AI-generated inappropriate content, cyberattacks on young gamers and malicious app downloads.
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Egress report highlights rising concern over phishing threats

Mon, 22nd Jan 2024
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phishing
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email security
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agentic ai
Egress' Email Security Risk Report reveals that 94% of organisations have fallen victim to phishing attempts, demonstrating an alarming escalation in cyber threats.
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EU chief urges Europe to boost AI initiatives at Davos

Thu, 18th Jan 2024
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uc
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cx
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martech
EU Chief Ursula von der Leyen urges Europe to increase AI adoption for competitiveness at the World Economic Forum.
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AI-driven customer experience heralds future trends

Thu, 18th Jan 2024
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uc
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
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OpenAI gears up to safeguard 2024 elections from tech abuse

Wed, 17th Jan 2024
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api
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ai
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agentic ai
OpenAI is taking proactive measures to protect the integrity of the 2024 worldwide elections, tackling potential technological abuses and ensuring transparency and accuracy in AI-related content.
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Calabrio acquires Wysdom to enhance AI & machine learning capabilities

Wed, 10th Jan 2024
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ai
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agentic ai
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productivity
Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.
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How eCommerce and fintech firms are leveraging the power of AI-enabled data centres

Fri, 5th Jan 2024
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uc
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data analytics
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fintech
Ecommerce and fintech firms tap into the potential of AI-enabled data centres, harnessing GPU-powered servers to enhance data processing, bolster fraud detection, and streamline payment systems.
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AI chatbots posing risks of terrorism incitement – expert

Tue, 2nd Jan 2024
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ai
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agentic ai
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islamic state
AI chatbots could potentially radicalise new waves of violent extremists, underscoring the need for revised terrorism laws.
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Geeker pioneers on-demand peer-to-peer tech support

Thu, 28th Dec 2023
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uc
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agentic ai
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contact centre
Geeker launches real-time tech support platform, enabling swift peer-to-peer tech troubleshooting on-demand at the push of a button.
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Egress experts predict wave of AI weaponisation in cyber threats for 2024

Wed, 27th Dec 2023
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uc
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cx
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phishing
Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.
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UK judges to use AI chatbot despite concerns over credibility issues

Sat, 16th Dec 2023
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edutech
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agentic ai
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r&d
Despite credibility concerns, UK judges will use ChatGPT AI chatbot in legal rulings to process large text volumes.
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Advancements in AI tipped to transform telecoms sector in 2024

Sat, 16th Dec 2023
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uc
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data analytics
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cx
AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.
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Verint leads in Conversational AI according to Opus Research report

Thu, 14th Dec 2023
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uc
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data analytics
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cx
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
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Alibaba Cloud open-sources two large language models for AI community

Tue, 12th Dec 2023
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uc
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llms
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agentic ai
Alibaba Cloud has open-sourced two large language models for AI, Qwen-72B and Qwen-1.8B, to facilitate AI advancements.
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Green Insurer teams up with IPI for advanced customer contact services

Mon, 11th Dec 2023
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uc
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hybrid & remote work
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agentic ai
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
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Surge in eCommerce platforms sees rise of counterfeit goods

Wed, 6th Dec 2023
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uc
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supply chain
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digital twins
Distributed Ledger Technology (DLT) offers a solution to the growing problem of counterfeit goods on ecommerce platforms.
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Generative AI adoption slow but has potential, survey reveals

Wed, 6th Dec 2023
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uc
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genai
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llms
Just 10% of businesses employ generative AI solutions despite potential for significant improvements, finds study.
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AI experts reveal 2024 predictions: hype drop & increased scrutiny

Wed, 6th Dec 2023
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edutech
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supply chain
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genai
AI experts forecast a drop in generative AI hype, increased regulation, and thorough scrutiny in AI adoption by 2024.
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Siemens & Intel to boost sustainability in semiconductor manufacturing

Tue, 5th Dec 2023
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uc
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semiconductors
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manufacturing
Intel and Siemens AG partner together to advance sustainability and efficiency in semiconductor manufacturing using IoT solutions.