Chatbots stories - Page 18
NICE integrates cloud-based, AI-powered CXone into Google Cloud
Wed, 24th Nov 2021
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data analytics
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Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots, and chatbots more effective.
COVID-19 era sees consumers calling for dynamic digital experiences
Tue, 16th Nov 2021
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martech
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digital entertainment
Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.
Cybercriminals increase attacks on vulnerable retailers as global supply chain crisis worsens
Thu, 4th Nov 2021
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digital signage
Cybercriminals are increasing attacks on retailers amid the global supply chain crisis, warns cybersecurity firm Imperva.
OutSystems' OSDC 2021 event puts development at the forefront of IT - exactly where it should be
Wed, 13th Oct 2021
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The Outsystems Developer Conference (OSDC) 2021 event is coming on 17 & 18 November, promising something for every developer.
Gartner reveals Govt uncertainty around artificial intelligence
Thu, 7th Oct 2021
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martech
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Government employees are concerned about the impact of AI, according to Gartner. 36% plan to invest more in AI in 2021.
Transforming contact centres with a digital-first customer experience strategy
Fri, 24th Sep 2021
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data analytics
Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.
How to choose an omnichannel marketing platform for your enterprise brand
Fri, 24th Sep 2021
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A quality omnichannel marketing platform has seven key indicators that enterprise brands need to ensure a seamless customer experience.
Salesforce announces new AI-powered workflows in Service Cloud
Fri, 10th Sep 2021
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The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
Artificial intelligence firm Ambit begins investment round
Tue, 24th Aug 2021
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The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
Alibaba's AI model outperforms humans in global challenge
Fri, 20th Aug 2021
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Alibaba has secured first place in the latest global Visual Question Answering leaderboard, performing better than humans in the same context.
Study shows how chatbot personality can affect business
Tue, 10th Aug 2021
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New survey reveals the key to successful chatbots: a human-like personality. Findings show how personality influences consumer perception.
Ambit deploys AI chatbot for global travel firm Online Republic
Tue, 27th Jul 2021
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ecommerce
Ambit's AI chatbot 'Wheelie' will provide 24/7 customer support for Online Republic's travel brands, Airport Rentals and Motorhome Republic.
NVIDIA has launched 8th generation AI software TensorRT 8
Wed, 21st Jul 2021
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NVIDIA has launched the eighth generation of the company’s AI software, the TensorRT 8, which now does language queries at half the speed.
Massey University's School of Aviation 'takes off' with Microsoft technology
Tue, 20th Jul 2021
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digital transformation
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Learning to fly is an exhilarating experience. At Massey University’s School of Aviation, It’s about as hands-on as you can get.
Best practices for implementing a chatbot or virtual agent
Tue, 6th Jul 2021
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data analytics
Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.
Vodafone offers Ambit's chatbot tech to contact centre customers
Thu, 1st Jul 2021
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martech
A new partnership between Vodafone New Zealand and Ambit is bringing AI-based chatbots to Vodafone’s contact centre customers.
DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
Mon, 28th Jun 2021
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AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
Appier acquires AI-powered chatbot platform BotBonnie
Wed, 23rd Jun 2021
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Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.
Help desk responsibilities increase with advances in AI, cybersecurity, remote working, and cloud computing
Fri, 18th Jun 2021
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CompTIA finds help desk responsibilities are broadening as AI, cybersecurity, remote working, and cloud computing becoming more prevalent.
Poor service quality costing companies significant revenue
Fri, 21st May 2021
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cx
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.