Cegid named leader in 2025 IDC report for fashion retail mPOS
Cegid has been recognised as a leader in the IDC MarketScape: Worldwide Mobile Point-of-Sale Software Platforms for Fashion Retail 2025 Vendor Assessment.
The report, produced by the technology research firm IDC, assesses mobile POS software vendors across the global fashion retail sector. Cegid was noted for its expertise in sectors such as fashion, luxury, and beauty, as well as its omni-channel capabilities and advancements in artificial intelligence (AI).
Market recognition
The IDC MarketScape highlighted Cegid for its tailored approach to complex retail environments. The company's mobile point-of-sale (mPOS) solution, Cegid Retail Live Store, was cited for its compatibility across operating systems, support for offline functionality, and adaptability to individual retailer requirements. Cegid's strengths, according to the assessment, include features that address SKU complexity, personalised customer service, and compliance with local regulations.
Omni-channel functions such as endless aisle, click and collect, ship from store, and cross-channel returns contribute to a unified customer experience. The company's centralised transaction management enables retailers to integrate multiple touchpoints into a single platform.
AI integration
IDC recognised Cegid's use of AI across its retail portfolio. The report referenced the company's dedicated AI expertise centre and features such as Cegid Pulse, which facilitates dynamic conversations between store associates and shoppers using generative AI. Other AI-driven capabilities include real-time customer insights, personalised product suggestions, and natural language querying of key performance indicators.
Mobile-first flexibility was another factor in Cegid's recognition. The software is described as device-agnostic and extensively configurable. It supports onboarding for store staff and adjustment of the user interface and experience to meet specific business needs.
Industry context
Margot Juros, Research Director, IDC Retail Insights, reflecting on broader trends in the retail technology market, said:
"The retail fashion sector is increasingly demanding mobile-first, AI-driven point-of-sale platforms that blend seamless, personalized in-store experiences with robust omnichannel capabilities. Mobile POS solutions offering advanced configurability, seamless integrations, and that can leverage unified real-time data and AI, are best positioned to meet the evolving needs of global fashion retailers. The IDC MarketScape 2025 assessment highlights how innovation in mobile POS is critical for retailers aiming to enhance customer engagement and operational agility in a highly competitive market."
Company response
Nathalie Echinard, General Manager of the Retail Business Division of Cegid, shared this statement following the report's publication:
"We are proud to be recognized as a Leader in the IDC MarketScape 2025 report for mPOS platforms dedicated to Retail Fashion. We believe this recognition reflects the quality of Cegid Retail Live Store, our relentless drive for innovation, and the strength of our strategy. We further believe that it cements our leadership, following our 'Leader & Ace Performer' recognition by QKS Group for unified commerce platforms, and confirms the power of our vision and the robustness of our offering."
Assessment methodology
The IDC MarketScape vendor assessment model applies a mix of qualitative and quantitative criteria to evaluate the competitive positioning of technology providers within a given sector. This approach provides a comparative analysis of each vendor's products and services, with a focus on capabilities, strategies, and potential for success in current and future market conditions.
Company background
Cegid, headquartered in Paris, supplies cloud-based management solutions for sectors including finance, human resources, accounting, and retail. The company supports digital transformation for businesses of varying sizes in France and internationally. Cegid reported sales revenue of EUR €967 million as of 31 December 2024. As of April 2025, Bruno Vaffier holds the position of General Manager, and the company employs more than 5,000 people across 130 countries, serving over 750,000 customers.
