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Retail Stories - Page 2

UK Stories

Retail stories

Classic Football Shirts' World Cup orders surge 101pc
eCommerce

Classic Football Shirts' World Cup orders surge 101pc

Automation helped the Hyde retailer dispatch record volumes as World Cup demand doubled orders and cut packing from minutes to seconds.

By Sofiah Nichole Salivio • 4 min read • Last week
Shoppers prefer AI price tools over autonomous buying
Artificial Intelligence

Shoppers prefer AI price tools over autonomous buying

Consumers want AI to hunt bargains, but most still reject software buying clothes for them, according to a survey of 3,300 adults.

By Karen Joy Bacudo • 4 min read • Last week
B&M uses digital twin to plan store refits in Wigan
Customer Experience

B&M uses digital twin to plan store refits in Wigan

The model is set to inform refurbishments across more than 790 UK and French stores, cutting site visits and helping B&M test layouts before work starts.

By Sofiah Nichole Salivio • 4 min read • Last week
Centeca names Jesper With-Fogstrup as Chief Executive
Fintech

Centeca names Jesper With-Fogstrup as Chief Executive

The change comes as the group scales an automotive commerce platform supporting more than 5,500 retailers and £6.5 billion in annual loan advances.

By Sofiah Nichole Salivio • 4 min read • Last week
UK shoppers say retailers have blind spots in stores
Customer Experience

UK shoppers say retailers have blind spots in stores

Customer frustration is rising as 55% of shoppers say shops lack full visibility across their premises, risking abandoned sales and lost loyalty.

By Mara Sugue • 3 min read • Last week

Global Stories

Retail stories

Memcyco updates PoSA to spot attacker devices earlier
Phishing

Memcyco updates PoSA to spot attacker devices earlier

Fraud teams can now flag suspicious devices before login, as PoSA v1.11 adds real-time risk scores to help stop account takeovers earlier.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UK shoppers lead Europe in refund abuse, study finds
Artificial Intelligence

UK shoppers lead Europe in refund abuse, study finds

The practice is adding to retailers' costs and may push prices higher, with 37% of UK online shoppers admitting or considering refund abuse.

By Sofiah Nichole Salivio • 4 min read • Last week
Ecommpay adds Klarna to platform in single integration
Fintech

Ecommpay adds Klarna to platform in single integration

Merchants can now offer Klarna's instalment and deferred-payment options through Ecommpay without extra technical work or separate systems.

By Sofiah Nichole Salivio • 3 min read • Last week
Amperity launches Pér AI agent for marketing workflows
Customer Relationship Management

Amperity launches Pér AI agent for marketing workflows

The tool aims to cut delays between analysis and campaign action, letting marketers approve AI-suggested steps inside existing systems.

By Mara Sugue • 4 min read • Last week
CAS picks NEWWORK platform for AI-enabled operations
Customer Relationship Management

CAS picks NEWWORK platform for AI-enabled operations

The pilot will link sales, production and logistics data, giving CAS real-time visibility across orders and deliveries as it tests an AI operating layer.

By Joseph Gabriel Lagonsin • 3 min read • Last week
AI in Retail is Only as Good as its Data Foundation
Customer Relationship Management

AI in Retail is Only as Good as its Data Foundation

Retailers risk losing customer loyalty to AI agents unless they clean and enrich data, as BCG says GenAI browser traffic to US sites is up 4,700%.

By Greg Brown • 4 min read • Last week
Fujitsu launches retail AI trial for seven Japanese firms
Manufacturing

Fujitsu launches retail AI trial for seven Japanese firms

The pilot aims to help retailers turn sales and customer data into faster decisions on stock, layouts and planning, Fujitsu said.

By Mara Sugue • 3 min read • Last week

Stories from Other Regions

Retail stories

Epson opens Auckland centre to mark 40 years in NZ
Printing

Epson opens Auckland centre to mark 40 years in NZ

The Freemans Bay site gives customers hands-on access to Epson's range as the company seeks to deepen its business footprint in New Zealand.

By Sean Mitchell • 4 min read • Last week
Ericsson & Optus launch first indoor 5G deployment
5G & Beyond

Ericsson & Optus launch first indoor 5G deployment

Indoor connectivity at an Optus store in Coffs Harbour is being boosted as more than 80 per cent of mobile data use now happens inside buildings.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Macquarie Telecom & Netskope expand Australian SASE
Data Protection

Macquarie Telecom & Netskope expand Australian SASE

Australian firms could cut complexity and tighten remote access controls as the pair add SD-WAN to a unified managed security service.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Yoti adds ConnectID to Australia age assurance platform
Gaming

Yoti adds ConnectID to Australia age assurance platform

Online platforms in Australia will have a simpler way to meet tighter age-check rules without collecting extra personal data from users.

By Karen Joy Bacudo • 4 min read • Last week
Loops raises USD $3.5 million for commerce AI push
Customer Experience

Loops raises USD $3.5 million for commerce AI push

The start-up says the cash will fund product development and global expansion as retailers seek to replace fragmented AI tools with one system.

By Sofiah Nichole Salivio • 4 min read • Last week