Retail Stories

UK Stories

Retail stories

Dell study finds UK SME AI front-runners save more time

A small group of UK SMEs are reporting far bigger productivity gains from AI, with front-runners saving more than 280 hours a year per employee.

By Sofiah Nichole Salivio • 5 min read • Last week

Data governance

AI search shift leaves products invisible to shoppers

Retailers risk losing shoppers to AI answers as poor product data leaves items absent from recommendations and search clicks fall.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

British firms warned over digital disruption risks

Outages in cloud, payments and software could stop British firms trading within minutes, Everywhen said, even with premises still open.

By Sean Mitchell • 3 min read • Last week

Global Stories

Retail stories

Digital Transformation

Max Factory doubles customer base with Vonage messaging

Paper flyers gave way to targeted WhatsApp, RCS and SMS campaigns, helping the Italian retailer lift its active customer base by 100% in a year.

By Sofiah Nichole Salivio • 3 min read • Today

Robotics

PCI council marks 20 years with AI focus in Kuala Lumpur

Banks and merchants face fresh fraud risks as the council's Kuala Lumpur meeting weighs how AI is changing payment security.

By Sean Mitchell • 4 min read • Yesterday

Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Digital Signage

PPDS launches Philips Unite LED 3000 Series worldwide

The lower-cost range aims to make direct view LED displays viable for more schools, offices and venues as prices remain a key barrier.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Customer Relationship Management

Why AI fails without a strong data foundation and how to get it right

Only 7% of organisations say their data is ready for AI, risking weaker personalisation and costlier technology investments.

By Emma Sahota • 5 min read • 3 days ago

Software-as-a-Service

Oracle & AWS launch Exadata on Exascale infrastructure

Enterprises can now shift more Oracle workloads into AWS as the joint database service expands to 22 regions with a lower-cost Exadata option.

By Sofiah Nichole Salivio • 5 min read • Last week

Software-as-a-Service

Infios named a leader in IDC MarketScape assessments

Rising fulfilment complexity is pushing manufacturers and retailers towards AI tools that can route stock, orders and delivery promises more effectively.

By Mark Tarre • 3 min read • Last week

Software-as-a-Service

WP Engine opens Smart Search AI to all WordPress sites

Search on WordPress sites could get sharper results as WP Engine widens its semantic tool beyond hosting customers, aiming to lift conversions.

By Sean Mitchell • 4 min read • Last week

Customer Relationship Management

South East Asia & India launch loyalty industry body

The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.

By Karen Joy Bacudo • 4 min read • Last week

Digital Transformation

Australian agencies win Shopify Build Award for Lioness

The win highlights how a wholesale-first fashion brand has turned online sales into a global growth engine, shipping to 95 countries.

By Mark Tarre • 5 min read • Last week

Supply Chain

Blue Yonder unveils AI tools & sustainability findings

Supply chain leaders are under pressure as Blue Yonder's survey finds sustainability slipping down priorities despite mounting climate and inflation risks.

By Joseph Gabriel Lagonsin • 4 min read • Last week