eCommerceNews UK - Technology news for digital commerce decision-makers

dotdigital stories

Ai ecommerce realtime chat recommendations pastel vector art

SALESmanago boosts WhatsApp & AI-led eCommerce tools

Wed, 21st Jan 2026
#
uc
#
data analytics
#
digital transformation
SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.
Ceo phil draper

SALESmanago appoints Phil Draper as CEO to drive global AI growth

Fri, 14th Nov 2025
#
saas
#
uc
#
cx
SALESmanago appoints Phil Draper as CEO to lead global expansion and enhance AI-driven customer engagement on its platform used by 3,600 firms worldwide.
Img k1mibcdn6kxqq48za40tc6br

Aryza Group announces strategic partnership with Dotdigital

Tue, 23rd Apr 2024
#
cx
#
martech
#
cdp
Aryza Group allies with Dotdigital to redefine customer experience in credit and debt management, combining their robust software solutions to ensure seamless, personalised, and secure cross-channel interactions.
Img td61oihncklznusx5bmusmaa

Searchspring partnership boosts personalised eCommerce

Fri, 23rd Feb 2024
#
data analytics
#
cx
#
martech
Searchspring's integration with Dotdigital set to transform email campaigns by tailoring product offerings based on customer's past interactions.
Gettyimages 815165952

Mastering the complex art of online to offline marketing

Mon, 3rd Jul 2023
#
data analytics
#
martech
#
personalisation
On average, customers connect with brands on ten different channels, making customer journeys increasingly complex.
Gettyimages 1214710769

dotdigital achieves ISO 27701 certification

Tue, 27th Jul 2021
#
open source
#
data privacy
#
iso certification
Omnichannel marketing solution provider dotdigital has announced that it has been awarded ISO 27701 certification.
Gettyimages 1189049975

APAC retailers lagging in omnichannel capabilities

Mon, 23rd Nov 2020
#
cx
#
martech
#
omnichannel
Online retailers in Asia Pacific lead in user experience but lag in omnichannel capabilities, according to new research from dotdigital.