Customer service stories - Page 16

Allett Mowers has adopted Infor CloudSuite Industrial cloud ERP, cutting order lead times from 12 to four weeks while boosting productivity and customer service.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

Holiday online sales in the US are set to exceed USD $250bn in 2025, but rising disputes and friendly fraud threaten retailers' profits this season.

Leading tech firms redesign products for circularity, focusing on durability and resale value to boost sustainability and brand loyalty.

Businesses must specify which AI type they adopt-LLMs, generative, or predictive-to drive meaningful digital transformation and avoid empty buzzwords.

Loganair's new Christmas advert follows a puffin family journeying across the UK, highlighting the joy of reuniting at home for the festive season.

Alayic has launched an AI voice agent service in the UK for GBP £39.99/month, helping small businesses automate customer calls around the clock.

Capco joins OpenAI's Beta Services Partner Programme, gaining early access to AI tech to enhance financial and energy sector services globally.

Ant International partners with TNG Digital and easypaisa to launch AI-driven customer service, enhancing efficiency and security in Asian digital banking.

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

Infosys has launched an AI-First GCC Model to help global firms transform their capability centres into scalable, AI-enabled hubs across diverse industries.

Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.

eDesk launches AI Agent to handle eCommerce support across 300+ channels, resolving 65% of enquiries for USD $0.99 per resolution.

UK fintech founders embrace AI, with 83% adopting it, despite 81% losing confidence in the economy and nearly half considering relocating abroad due to tax concerns.

IT leaders now prioritise simple, effective technology over flashy AI, seeking quick, practical outcomes that enhance customer and employee experiences.

Home Bargains is upgrading network and payment systems in over 650 UK stores with Evolve to boost resilience and support plans for 1,000 outlets.

ScreenCloud's Belfast team won three top awards at the Contact Centre Northern Ireland Awards, highlighting their excellence in customer service and leadership.

Research reveals many small businesses in Australia, the UK and US are cautious about AI, despite growing confidence and benefits like time savings.