Customer service stories - Page 13
Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer
Mon, 22nd Dec 2025
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saas
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data analytics
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digital transformation
Alteryx appoints veteran customer experience leader Bill Tabbit-Humphrey as Chief Customer Officer to steer post-sale AI analytics strategy.
TCS unveils BaNCS AI Compass for global financial firms
Sat, 20th Dec 2025
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digital transformation
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fintech
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cx
TCS launches BaNCS AI Compass, adding explainable AI agents to help global banks automate operations while tightening governance controls.
Commvault Cloud to bolster AWS European Sovereign Cloud
Sat, 20th Dec 2025
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saas
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storage
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data protection
Commvault will offer its Commvault Cloud on the new AWS European Sovereign Cloud, boosting data protection for tightly regulated EU customers.
Royal London adopts Seismic to enhance client service
Fri, 19th Dec 2025
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document management
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data analytics
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digital transformation
Royal London Asset Management adopts Seismic's AI-driven platform to streamline client content, boost productivity and tighten compliance controls.
AI tops CEO earnings calls as bubble fears intensify
Fri, 19th Dec 2025
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network infrastructure
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data analytics
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digital transformation
AI dominates CEO earnings calls for the first time, as leaders pair record investment pledges with mounting warnings of an AI market bubble.
Tech Mahindra, Google Cloud push agentic AI in Gemini
Fri, 19th Dec 2025
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manufacturing
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digital transformation
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it automation
Tech Mahindra and Google Cloud will scale Gemini 2.5-based agentic AI to move enterprises from pilots to production-grade, governed workflows.
Aviva expands TCS deal to run more UK life policies
Fri, 19th Dec 2025
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digital transformation
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cx
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martech
Aviva extends its tech pact with TCS, shifting another 1.1m UK life policies onto the BaNCS platform to streamline service and costs.
SimplyBook.me launches AI voice tool for bookings
Fri, 19th Dec 2025
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data protection
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digital transformation
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cx
SimplyBook.me rolls out AI Voice Booking, letting customers schedule appointments by speaking naturally on websites, WhatsApp and social channels.
AI agents expose data, security & skills bottlenecks
Thu, 18th Dec 2025
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data protection
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digital transformation
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hyperscale
AI agents are set to strain data, security and talent in 2026, as enterprises bet on a few core frameworks and brace for identity attacks.
UK firms see responsible AI as key competitive edge
Thu, 18th Dec 2025
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digital transformation
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ai security
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risk & compliance
Most UK business leaders say responsible AI will be a key competitive edge within three years, but many still struggle to put it into practice.
Zen Internet earns third Great Place To Work title
Thu, 18th Dec 2025
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hcm
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cybersecurity
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cloud services
Zen Internet has secured Great Place To Work certification for 2025, its third title, after 85% of staff called it a great workplace.
Study finds value for money trumps price in eCommerce
Thu, 18th Dec 2025
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data analytics
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cx
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martech
Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.
Hyland named IDC leader for intelligent document AI
Wed, 17th Dec 2025
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hybrid cloud
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digital transformation
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ecm
Hyland has been ranked a Leader in IDC's 2025-2026 MarketScape for intelligent document processing, citing its agentic automation strategy.
Black Friday returns surge threatens brands' profits
Wed, 17th Dec 2025
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uc
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cx
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martech
Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.
ServiceNow buys Moveworks to build AI 'front door'
Wed, 17th Dec 2025
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digital transformation
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hcm
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cartech
ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.
Retailers hit by 'Christmas Returns Hangover' surge
Wed, 17th Dec 2025
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uc
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data analytics
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cx
Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.
Q&A: How AI helps CX teams stay resilient through the holiday rush
Tue, 16th Dec 2025
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uc
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digital transformation
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cx
AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.
Odigo acquisition boosts ALE Connect hybrid CCaaS push
Tue, 16th Dec 2025
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uc
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data protection
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private cloud
Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.
SonicWall rolls out AI chat & tools for self-service
Mon, 15th Dec 2025
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firewalls
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digital transformation
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network security
SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.
Tenable hack of Copilot AI agent exposes fraud risks
Fri, 12th Dec 2025
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data protection
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physical security
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breach prevention
A Tenable demo shows a Copilot-built AI agent can be jailbreaked to steal card data and grant free trips, exposing major fraud risks.