Customer service stories - Page 14
Snowflake, Anthropic expand USD $200m Claude AI deal
Fri, 12th Dec 2025
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saas
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data protection
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data analytics
Snowflake and Anthropic deepen Claude tie-up with a USD $200m deal to push compliant AI agents across Snowflake's global data cloud.
US banks dominate AI patents as Europe falls behind
Thu, 11th Dec 2025
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data protection
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mfa
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fintech
US banks tighten grip on AI patents in finance, with a small North American elite racing ahead as European rivals fall further behind.
UiPath & Talkdesk unite agentic AI for healthcare CX
Thu, 11th Dec 2025
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uc
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digital transformation
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cx
UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.
Shippo unveils AI shipping platform for agentic commerce
Thu, 11th Dec 2025
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cx
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martech
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rpa
Shippo has launched MCP, an AI-powered platform that lets commerce-focused agents turn natural language shipping requests into live actions.
AI agents to transform enterprise, retail & security by 2026
Wed, 10th Dec 2025
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uc
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devops
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digital transformation
AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.
Singulr AI appoints Bask Iyer to steer enterprise AI governance
Wed, 10th Dec 2025
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saas
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data protection
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network infrastructure
Singulr AI hires veteran tech leader Bask Iyer as Strategic Advisor to guide CIOs on governance amid rapid enterprise adoption of agentic AI.
Half of UK IT websites 'fail' basic accessibility tests
Wed, 10th Dec 2025
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digital transformation
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cx
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martech
Nearly half of UK IT websites fail basic accessibility checks, new research warns, risking exclusion of disabled users and lost sales.
How AI, social commerce & experience will reshape retail in 2026
Fri, 5th Dec 2025
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cx
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martech
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ai
By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.
Amazon unveils Nova 2 AI models & launches custom Forge tools
Fri, 5th Dec 2025
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devops
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hyperscale
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rpa
Amazon launches Nova 2 AI suite with four new models and introduces Nova Forge for firms to create custom AI solutions tailored to diverse industries and tasks.
UK marketers reduce agency contact as AI transforms workflows
Fri, 5th Dec 2025
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partner programmes
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genai
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ai
Nearly half of UK marketers contact their agencies less than weekly as AI reshapes workflows, boosting efficiency but challenging traditional agency roles.
Retailers optimistic about AI but full deployment remains distant
Fri, 5th Dec 2025
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martech
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commerce systems
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supply chain
Over two-thirds of retailers expect agentic AI to boost efficiency by 2026, but only 8% have fully integrated it into their operations so far.
Optima secures fresh investment from GCP to boost UK & EU AI growth
Thu, 4th Dec 2025
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data analytics
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data science
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partner programmes
Edinburgh-based AI consultancy Optima Partners has secured fresh investment from Growth Capital Partners to expand its UK and European operations.
UK shoppers want AI for delivery but not to replace people
Thu, 4th Dec 2025
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cx
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martech
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supply chain
UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.
What Black Friday revealed about retail's customer service challenges
Thu, 4th Dec 2025
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digital transformation
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cx
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martech
Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.
Paragon secures EUR €585 million to fund global growth & tech
Wed, 3rd Dec 2025
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partner programmes
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customer service
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managed services
Paragon secures EUR €585 million refinancing to fund global expansion and advance AI and cloud technologies, targeting new markets and growth.
DAS Fire appoints new leaders to drive UK & Ireland growth
Wed, 3rd Dec 2025
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hyperscale
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cx
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martech
DAS Fire appoints David Parry as Managing Director and Paul Darke as Executive Director to boost UK and Ireland growth in data centre fire safety.
Gradium secures USD $70 million to launch AI voice platform
Wed, 3rd Dec 2025
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llms
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ai
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customer service
Paris-based Gradium raises USD $70 million to launch an AI voice platform offering expressive, low-latency, multilingual voice interactions for enterprises and developers.
Accenture & OpenAI partner to accelerate enterprise AI rollout
Tue, 2nd Dec 2025
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digital transformation
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hcm
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supply chain
Accenture partners with OpenAI to provide ChatGPT Enterprise to its workforce, boosting AI adoption and accelerating business transformation across industries.
UK SMEs turn to fast-track finance as Black Friday demand surges
Fri, 28th Nov 2025
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martech
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commerce systems
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supply chain
UK SMEs are increasingly using fast-track finance to meet surging Black Friday demand, with applications rising nearly a third ahead of the festive season.
The symbiotic relationship between AI-driven CX and EX
Thu, 27th Nov 2025
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crm
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cx
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martech
AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.