Zen partners eero on business WiFi across full fibre

Zen Internet has partnered with eero to offer eero Business across its full fibre business footprint, targeting UK small and medium-sized businesses.

The service will be available on Zen's Full Fibre Essentials packages, which range from 100Mbps to 2.5Gbps, and on its Business Full Fibre Pro products. It is aimed at businesses that have broadband access but still struggle with patchy wireless coverage inside their premises.

Research commissioned by Zen points to a gap between access to faster broadband and the quality of in-building connectivity. In a survey of 500 senior decision-makers at UK small and medium-sized businesses, half said their business had access to full fibre broadband, while 49% said WiFi coverage within their premises limited the value they received from that connection.

Respondents reported WiFi issues 13 times a month on average. According to the survey, those problems were linked to average productivity losses of 11 hours a week.

Coverage gap

The launch adds mesh WiFi equipment from eero, an Amazon business, to Zen's connectivity offer for smaller firms. The product is intended to improve wireless coverage in places such as cafés, co-working spaces, retail shops and small offices, where broadband performance can be affected by building layout and the number of connected devices.

The system allows businesses to create up to four separate networks, enabling firms to separate payment terminals, staff devices and guest access while monitoring and managing the setup through an app and web portal.

The focus on in-premises connectivity reflects a broader shift in the small business market, where internet performance is judged not only by the speed entering a building but also by how reliably that connection reaches staff, customers and business systems. For smaller companies with limited IT resources, suppliers are increasingly packaging broadband with tools designed to simplify setup and day-to-day management.

That matters more as small businesses increasingly rely on cloud software, card payments, stock systems and video calls as standard parts of daily operations. Weak WiFi can disrupt those tasks even when the underlying broadband line is fast.

Business demand

Jon Nowell, managing director of Zen's business division, said the research suggested many small firms were still dealing with repeated wireless problems despite wider availability of full fibre services.

"Small businesses have become increasingly dependent on cloud tools, online payments, and strong connectivity, yet our research shows many are losing valuable time each week to WiFi disruption. By bringing eero Business across our full fibre footprint, we're helping organisations unlock the full value of their broadband connection and remove a persistent barrier to productivity," Nowell said.

The agreement also highlights how broadband providers are trying to differentiate their business offers beyond access speeds alone. In a more competitive full fibre market, add-on services such as WiFi management, network segmentation and support offer another way to attract smaller business customers.

Zen, an independent telecoms provider in the UK, has been expanding its business connectivity portfolio as more firms move to all-IP communications and cloud-based systems. For many of those customers, stable internal wireless coverage has become a practical requirement rather than an optional upgrade.

eero has built its presence around mesh WiFi systems that use multiple devices to distribute coverage across a home or workplace. In business settings, that approach is intended to reduce dead spots and maintain a more consistent connection across a premises.

The Censuswide survey cited by Zen was conducted among 500 senior decision-makers at UK small and medium-sized businesses. It found that nearly half believed their internal WiFi setup was undermining the benefits of their broadband connection.

For service providers, that creates an opportunity to address a problem inside the customer's premises rather than on the external network. For small businesses, the issue is more immediate: repeated connection failures can disrupt payments, staff communications and customer access throughout the working week.

eero Business is available across Zen's business full fibre footprint with no mid-contract price rises.