Khova launches platform for retail & hospitality sites

Khova has launched a performance platform for multi-location retail and hospitality businesses, designed to help frontline teams work more consistently across sites.

The Amsterdam-based company says the platform brings operational data into a single system and turns it into daily action plans for individual locations. It is aimed at retailers and hospitality groups running multiple sites that want store or venue managers to act on live information before the trading day begins.

According to Khova, the platform draws on sales figures, staffing levels, audits, customer reviews, and external factors such as weather and local events. Managers then receive a prioritised view of the issues and opportunities that need attention at their site.

The product enters a market where operators already use multiple dashboards, planning systems, and reporting tools, but often struggle to turn those inputs into clear actions on the shop floor. Khova argues this can leave performance varying significantly between locations, depending on who is on duty and how information is interpreted.

Daily priorities

Managers using the system can review what happened the previous day and what should be addressed next. That may include recognising strong results, responding to customer feedback, or dealing with an operational issue identified through incoming data.

Recommended actions can also be turned into tasks through integrated communication and training tools, with those tasks assigned directly to team members. Khova presents this as a way to connect analysis with execution at site level, rather than leaving managers to decide unaided how to act on incoming information.

The platform is positioned around operational consistency rather than data collection. Khova says many employers in retail and hospitality already have extensive information available but lack a practical way to convert it into a short list of priorities for each location.

That challenge is particularly relevant in sectors with high staff turnover, changing rotas, and dispersed estates, where local execution often shapes sales and customer experience. In such environments, one location may respond differently from another to the same pattern in trading, staffing, or feedback.

Sector focus

Khova says the platform was built specifically for the retail and hospitality sectors. Its team has more than a decade of experience across both shop-floor operations and software development.

The company also says Khova emerged from work carried out within MobieTrain. Those experiences, it says, showed that managers often need clearer direction in the moment rather than access to more information.

Khova cited Gallup research on the effect managers can have on differences in team performance and engagement. It argues that fragmented information and administrative demands can reduce the time managers spend leading daily operations.

Founder and Chief Executive Officer Guy van Neck said the company developed the platform in response to the volume of data managers face from multiple sources.

"What we consistently see is that managers are overwhelmed by data from all kinds of different sources. This makes it difficult to determine what really matters today to improve performance. As a result, you see the same figures leading to very different decisions at location A compared to location B. That is why we developed Khova," said Guy van Neck, Founder and Chief Executive Officer at Khova.

Van Neck said the platform was designed to combine a wide range of operational and contextual inputs into a simplified briefing for site leaders at the start of each day.

"We bring all that data together, from sales and planning to reviews, weather information, and what is happening in the surrounding area. Every morning, the manager receives a clear overview of what happened yesterday and a short list of priorities for the day. Sometimes that means celebrating strong performance with the team. Sometimes it is a very targeted action based on customer feedback, directly linked to the people who were working at that time. Because we combine context and data, we can also see what those actions do to results over time. In that way, you help each location operate more consistently, based on what actually works on the shop floor," said Van Neck.