A new artificial intelligence platform called Alayic has launched in the UK, targeting small businesses with automated voice agents designed to manage customer service calls, process orders and bookings, and answer detailed queries. The platform uses speech technology simulations to handle full customer interactions and can replicate the human voices of real employees.
Product features
Alayic offers small firms a pay-as-you-go model that requires no set-up fees or minimum contract. Businesses can customise greetings, voice tone, and settings, and will have access to reporting analytics and priority support. There is also an allocation of free call minutes, with further customisation and a dedicated account manager available for additional fees. The AI voice agent is programmed to handle customer calls 24 hours a day, every day of the week.
Leadership team
The company was founded by Paul Gott, Lee Parkinson and Ric Clements. The leadership team has prior experience in business transformation, AI, and customer service, and has previously worked with the National Innovation Centre for Data on machine learning and AI initiatives. Their focus is to provide advanced customer communication solutions to smaller enterprises.
Business impact
Alayic states that its platform can answer calls instantly, accurately and professionally, which may reduce the risk of missed sales opportunities and negative customer experiences, especially during peak periods. By automating everyday interactions, the service aims to free staff to handle more complex or value-driven tasks.
"Future cutting-edge technology is now in reach and readily available to small businesses, helping them to remain competitive, grow and continue to deliver exceptional service every hour of the day. Across the UK, small businesses face daily challenges in managing customer calls, handling enquiries and processing orders efficiently - particularly during busy periods. Missed calls mean missed opportunities, lost revenue and dissatisfied customers, leading to negative reviews," said Ric Clements, Chief Operating Officer, Alayic.
The entry-level AI voice package is priced at GBP £39.99 per month. The company aims to support UK firms in capturing more customer sales, improving client service, and controlling costs for smaller businesses. Businesses have the option to scale further or tailor the AI agent's functionality according to their needs, thanks to the platform's flexible pricing and support structure.
"Our AI voice technology ensures that every customer call is answered instantly, accurately and professionally 24/7. It allows businesses to capture more sales, reduce pressure on staff and ensure no customer is left waiting - boosting profits while improving service. By automating the most time-consuming elements of customer communication, small businesses can focus on what truly matters: delivering a seamless client experience, while growing their business," said Clements.
