Latest news - Page 6
Freshworks launches Freddy AI Agent Studio for autonomous support
This month
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saas
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digital transformation
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cx
Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.
Multiverse Computing launches CompactifAI API for AWS model compression
This month
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paas
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digital transformation
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hyperscale
Multiverse Computing has launched its CompactifAI API on AWS, enabling efficient compression and deployment of large AI models to reduce costs and boost scalability.
JFrog & NVIDIA partner for enterprise-ready sovereign AI control
This month
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edge computing
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application security
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devsecops
JFrog and NVIDIA have teamed up to deliver a sovereign AI solution, letting enterprises control, manage, and deploy AI models securely and compliantly.
Amplitude launches AI Agents to streamline product optimisation
This month
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saas
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data analytics
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digital transformation
Amplitude unveils AI Agents to automatically analyse user data and suggest product optimisations, helping businesses improve conversion and engagement efficiently.
Skillsoft & Salesforce launch AI learning for support teams
This month
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it training
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cx
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martech
Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.
Talkdesk unveils CXA platform for autonomous AI customer journeys
This month
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crm
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uc
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digital transformation
Talkdesk launches CXA platform using autonomous AI agents to streamline and personalise customer journeys, aiming to transform CX across industries.
UK’s £2 billion AI plan spurs hope, but skills gap remains
This month
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digital transformation
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ai
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cybersecurity
The UK’s GBP £2 billion AI plan ignites optimism for tech growth, but experts stress urgent need to close the widening AI skills gap across industries.
Calabrio launches unified platform to boost contact centre teams
This month
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uc
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data analytics
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ai
Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.
Adobe unveils Express for Ads to help small businesses create & track ads
This month
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digital advertising
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b2b marketing
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adobe firefly
Adobe launches Express for Ads, helping small businesses create, publish, and track ads across Google, Meta, LinkedIn, TikTok, and soon Amazon platforms.
Salesforce unveils Marketing Cloud Next for AI-driven campaigns
This month
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cx
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martech
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partner programmes
Salesforce launches Marketing Cloud Next with autonomous AI agents to revolutionise marketing through personalised, two-way customer conversations across channels.
AI boosts customer service happiness as global wellbeing falls
This month
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uc
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digital transformation
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cx
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
Snowdon Timber boosts efficiency with Linnworks automation upgrade
This month
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digital transformation
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rpa
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amazon
Snowdon Timber has boosted efficiency by automating ecommerce with Linnworks, processing over 200 daily orders while cutting operational costs.
Jenny Welsh joins UniTaskr to drive global growth, diversity
This month
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martech
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amazon
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adobe
Jenny Welsh joins UniTaskr as Head of Growth and Strategy to spearhead global expansion and promote diversity in the student work platform sector.
Roop Singh appointed Chief Executive Officer at Version 1
This month
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digital transformation
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ibm
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wipro
Roop Singh, previously Chief Commercial Officer, is appointed CEO of Version 1, ending interim leadership after former CEO's exit seven months ago.
UK Spending Review pledges GBP £86 billion for digital growth & NHS
This month
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digital transformation
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physical security
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ai
The UK Spending Review pledges GBP £86 billion to boost digital growth, transform the NHS, and increase police funding to modernise public services nationwide.
Transport sector faces rising cyber risks amid AI boom
This month
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malware
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firewalls
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network infrastructure
A survey reveals transport firms face rising cyber risks and cost pressures amid surging AI adoption, with 81% citing cybersecurity as their top networking challenge.
AI lifts customer service satisfaction as global happiness falls
This month
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uc
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digital transformation
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cx
Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE’s report.
Email still vital for business despite messaging app surge
This month
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email security
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email
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im
Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.
Retail cyber attacks surge as United Natural Foods hit by breach
This month
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ransomware
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supply chain
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breach prevention
United Natural Foods suffered a cyber attack that disrupted operations and hit its share price by 9.3%, amid rising ransomware threats targeting major retailers.
Blue Yonder wins top Snowflake award for supply chain AI
This month
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martech
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supply chain
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cdp
Blue Yonder has won Snowflake’s 2025 Retail & Consumer Goods Data Cloud Product Partner of the Year award for its AI-driven supply chain innovations.