eCommerceNews UK - Technology news for digital commerce decision-makers

Latest news - Page 4

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Desktop PC sales surge in Europe, AI-ready notebooks gain ground
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Desktop PC sales in Europe rose 22% in early Q2 2025, outpacing notebooks, as AI-ready notebooks gain momentum amid commercial refresh cycles.
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Ian Tickle named Chief of Global Field Operations at Freshworks
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saas
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cx
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martech
Ian Tickle has been named Chief of Global Field Operations at Freshworks, advancing from interim to lead the company’s global sales and expansion efforts.
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Superlab Suisse to open new lab at Campus Biotech Geneva
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startup ecosystem
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biotech
Superlab Suisse will open its fourth Swiss lab at Geneva’s Campus Biotech by January 2026, offering flexible space for biotech startups in the growing life sciences hub.
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rebuy boosts device repair automation & transparency with Camunda
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smartphones
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digital transformation
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cx
rebuy partners with Camunda to automate device repair processes, enhancing transparency and efficiency across its refurbishment operations in Europe.
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UK retailers eye warehouse automation to drive future growth
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supply chain
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ecommerce
Most UK retailers see outdated warehouse tech as a barrier to growth, with 88% backing automation to boost efficiency and meet fluctuating customer demand.
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Hisense to stream FIFA Club World Cup 2025 free on smart TVs
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digital entertainment
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toshiba
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streaming
Hisense will stream all FIFA Club World Cup 2025 matches free on its and Toshiba smart TVs via DAZN, enhancing global sports viewing with interactive features.
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NiCE & AWS deepen AI partnership to power CX automation
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uc
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digital transformation
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hyperscale
NiCE expands its AI partnership with AWS to enhance CXone Mpower, bringing advanced AI-powered automation to customer experience workflows at enterprise scale.
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AI & automation boost value of retail analysts amid old hurdles
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AI and automation boost retail analysts' roles and job satisfaction, but outdated data methods still hinder full benefits, says new Alteryx report.
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UK holidaymakers boost spending, start trips with smarter deals
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sales
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online shopping
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summer sale
Nearly 80% of UK holidaymakers boost pre-trip spending, favouring clothing and travel gear, with shoppers seeking smart deals and value for money.
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UK finance teams face delays as expense management stays manual
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financial systems
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xero
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sage
Nearly one in three UK employees are regularly chased for missing receipts, highlighting ongoing delays as finance teams rely on manual expense management processes.
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Moonpig launches in Australia with local cards, tech & gifts
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sustainability
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christmas
Moonpig has launched in Australia, offering personalised cards and curated gifts printed locally in Melbourne and Sydney, with delivery via Australia Post.
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UK leads Europe in AI investment with Gen AI boosts & big savings
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digital transformation
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supply chain
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genai
UK leads Europe in AI investment with 74% of organisations boosting generative AI spending, driving major cost savings and workforce transformation.
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RCS messaging surges in UK as iOS support & AI drive growth
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cx
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martech
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ai
RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.
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UK marketers lead in AI adoption while retaining creative control
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martech
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genai
UK marketers lead global AI adoption at 84%, saving time and boosting creativity while retaining human control over outputs, says HubSpot report.
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BGF invests to boost PMC’s global tech & commerce ambitions
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digital transformation
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martech
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commerce systems
BGF invests in UK-based PMC to accelerate global expansion and enhance its digital engineering and managed services across retail and commerce sectors.
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Consumers cut spending as inflation & tariffs hit groceries
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supply chain
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ai
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inflation
Rising inflation and tariffs are forcing global consumers to cut grocery spending, shift to discount retailers, and reduce purchases across several retail categories.
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Grammarly adopts Gr4vy no-code platform to expand payment options
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fintech
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cx
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martech
Grammarly adopts Gr4vy’s no-code platform to expand its global payment options, enhancing flexibility and reducing transaction costs with over 400 methods.
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Creativity4Better unveils Milan debut with global leaders
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cleantech
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google
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sustainability
Creativity4Better will hold its first Italian event, Nuance in a Polarized World, on 2 October 2025 in Milan with global leaders and masterclasses.
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Organisations boost customer education but face scaling hurdles
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edutech
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cx
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martech
New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.
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NiCE launches CXone Mpower Agents to automate customer service
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uc
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digital transformation
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cx
NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.