Latest news - Page 4
Shoppers warned of AI scams as Black Friday nears
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phishing
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email security
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ai
As Black Friday nears, experts warn consumers of sophisticated AI-driven scams, urging caution as losses from fraud continue to escalate.
Consumers favour 25% discount in exchange for emails
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cx
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martech
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data privacy
Research by Daemon reveals that 58% of consumers would share their email for a 25% discount, indicating a generational divide in data sharing willingness.
Survey reveals changing workplace norms post-pandemic
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hcm
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hybrid & remote work
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linkedin
Deel's latest report reveals changing workplace etiquette trends, with 73% advocating for flexible work and 66% preferring shorter job tenures.
FPT & Sitecore launch AI-powered eCommerce platform
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digital transformation
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martech
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commerce systems
FPT and Sitecore have unveiled ON.E, an AI-driven eCommerce platform designed to enhance efficiency and reduce time-to-market for retailers globally.
Exploring the role & impact of bots in eCommerce
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martech
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commerce systems
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genai
In a new article, Shira Itzhaki from Forter examines the dual role of bots in eCommerce, highlighting the challenge of distinguishing harmful from helpful bots.
Exclusive: Andrea Morgan-Vandome highlights success of Blue Yonder’s AI-driven supply chain
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martech
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cdp
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genai
Andrea Morgan-Vandome praises Blue Yonder's AI-driven supply chain innovations, emphasising customer value and sustainability in a global market.
Exclusive: CCH Integrator's product manager reveals technology's role in CBC reporting
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oecd
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data collection
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automation
Product Manager, Daphne Lee, is transforming multinational tax compliance through advanced technology and client-centric solutions.
Babeltext transforms global messaging with 135-language tool
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edutech
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cx
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martech
Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.
AI & employee focus to transform customer experience by 2025
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cx
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martech
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genai
As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.
CellPoint Digital secures $30m investment for global expansion
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payment technologies
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airlines
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investment
CellPoint Digital has raised USD $30 million in investment to enhance its global expansion and boost payment orchestration solutions in the travel sector.
AI adoption in retail: Opportunities & readiness gaps
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cx
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martech
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partner programmes
A new survey from Riverbed reveals that while 95% of retail leaders view AI as crucial, only 40% feel prepared for its implementation.
Meta dismantles over 2 million scam-linked accounts
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cybersecurity
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collaboration
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meta
Meta has dismantled over two million accounts linked to global scam centres, collaborating with law enforcement to tackle sophisticated online fraud schemes.
Acxiom unveils top CX trends for 2025 with human focus
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data analytics
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cx
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martech
Acxiom's latest report reveals key customer experience trends for 2025, highlighting the essential blend of human engagement and AI technology.
Weee! partners with Topsort to boost retail media strategy
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devops
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cx
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martech
Topsort has teamed up with Weee!, the largest Asian supermarket online in the US, to enhance retail media, aiming to empower sellers and boost visibility.
SugarCRM solutions expand reach on AWS Marketplace
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crm
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martech
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cdp
SugarCRM has launched its Sugar Sell and Sugar Market solutions on AWS Marketplace, enhancing access to its AI-driven CRM tools for customers worldwide.
App usage boosts loyalty in UK consumers, study reveals
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cx
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martech
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personalisation
New research reveals UK shoppers who use brand apps are 20% more likely to exhibit true loyalty, driven by rewards and personalised experiences.
CTOs reflect on past two years of ChatGPT's transformation
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data protection
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digital transformation
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genai
On its second anniversary, ChatGPT boasts 200 million weekly interactions as CTOs discuss its transformative role and the challenges of generative AI.
High payment security fears lead UK customers to abandon carts
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cx
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martech
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email security
Nearly half of UK shoppers abandon online purchases over payment security fears, according to new research ahead of the Black Friday shopping event.
Survey: marketers call for new ad verification models
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collaboration
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transparency
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digital advertising
A new Mediaocean survey reveals 66% of marketers seek positive ad verification models, citing rising costs and limited provider choices as key concerns.
Free digital skills courses for young people in Wales
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edutech
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it training
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digital transformation
A new initiative by The King's Trust, the Open University in Wales, and the Institute of Coding aims to bridge the digital skills gap with free courses for 16 to 30-year-olds.