eCommerceNews UK - Technology news for digital commerce decision-makers

Latest news - Page 19

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Ageas deploys LexID to unify customer records and service
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data analytics
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martech
Ageas adopts LexID for Insurance from LexisNexis to unify data for over 4 million policyholders, aiming to improve underwriting and personalise services.
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Think AI will fix info overload? Think again
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uc
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document management
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data analytics
Enterprise content expert John Bates warns AI alone won't fix data overload; instead, Smart Content can turn vast digital data into true business value.
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Blue Yonder unveils AI agents to transform supply chain speed
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data analytics
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martech
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supply chain
Blue Yonder launches AI agents to boost supply chain speed and accuracy, aiming to reduce costs and enhance decision-making with real-time insights.
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British consumers highly value small businesses but lack full awareness
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digital marketing
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restaurants
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customer support
Nearly 80% of UK consumers feel positively impacted by small businesses, with over a third saying they'd be devastated if their favourites closed.
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UK customers willing to switch banks for metal payment cards
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fintech
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cx
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martech
Over 75% of UK banking customers would switch banks for a metal payment card, valuing its durability, sustainability, and luxury feel, new research finds.
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Wayflyer marks anniversary with USD $5 billion in business funding
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fintech
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supply chain
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financing
Wayflyer celebrates five years by deploying USD $5 billion to over 5,000 small businesses globally and launching three new non-dilutive financing products.
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Retailers boost performance with personalisation & new tech
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digital transformation
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cx
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martech
Cloudinary's survey reveals 93% of retailers see up to 4x better results from personalisation, boosting online and in-store customer experiences globally.
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Payment Assist & eDynamix partner for unified dealer payments
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digital transformation
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fintech
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bnpl
Payment Assist UK and eDynamix partner to offer UK car dealerships integrated payment options via exstoPay, unifying cards, Open Banking, and BNPL services.
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Retailers face GBP £7 billion cost rise as commercetools adapts
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cx
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martech
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apm
Retailers face GBP £7 billion in rising costs due to new regulations; commercetools unveils platform updates to boost efficiency and customer loyalty.
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EatClub launches London app with dynamic discounts at venues
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restaurants
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mobile wallet
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tap to pay
EatClub launches in London, offering app users dynamic discounts of up to 50% at venues with seamless payment and no coupons required.
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Calabrio appoints Frank Ciccone as new Chief Revenue Officer
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uc
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cx
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martech
Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.
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UK shoppers willing to pay more for connected experiences
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digital transformation
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cx
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martech
Four in five Brits have used connected tech like QR codes and AR when shopping recently, with many willing to pay more for these experiences, says Merkle.
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Skillvue raises USD $6.3 million to scale AI skills platform
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hcm
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ai
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cybersecurity
Italian HR tech startup Skillvue secures USD $6.3 million seed funding to boost its AI-driven skills discovery platform, supporting global expansion plans.
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Human customer service drives loyalty & up to GBP £100 spend
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
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GenAI promises manufacturing boost but firms lack readiness
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digital transformation
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edge computing
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iot
Manufacturers see generative AI as key to transformation but 92% lack the tech and policies needed, says NTT DATA research across 34 countries.
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Survey finds trust, safety & security key for CX in 2025
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digital transformation
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cx
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martech
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.
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Cyberattacks on UK retail giants spark security concerns
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breach prevention
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ai
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cybersecurity
Harrods, Marks & Spencer and Co-op face a surge in cyberattacks, highlighting cybersecurity challenges within the UK retail sector amid rising digital threats.
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Blue Yonder expands supply chain platform with Pledge deal
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dei
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martech
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supply chain
Blue Yonder has acquired UK-based Pledge Earth Technologies, enhancing its supply chain platform with accredited carbon emissions reporting for better sustainability management.
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Avalara appoints Sydney Carey & Karyn Smith to top roles
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document management
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ecm
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martech
Avalara appoints Sydney Carey as CFO and Karyn Smith as Chief Legal Officer to boost finance and legal leadership in global tax tech operations.
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VeVe unveils new Star Wars digital collectibles using AR technology
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blockchain
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ar, vr & metaverse
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licensing
VeVe and Lucasfilm launch a new Star Wars digital collectible series featuring Stormtrooper helmets and AR Podracers, priced from USD $10, to celebrate May the 4th.