Latest news - Page 19

Ageas deploys LexID to unify customer records and service
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data analytics
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cx
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martech
Ageas adopts LexID for Insurance from LexisNexis to unify data for over 4 million policyholders, aiming to improve underwriting and personalise services.

Think AI will fix info overload? Think again
Last month
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uc
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document management
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data analytics
Enterprise content expert John Bates warns AI alone won't fix data overload; instead, Smart Content can turn vast digital data into true business value.

Blue Yonder unveils AI agents to transform supply chain speed
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data analytics
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martech
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supply chain
Blue Yonder launches AI agents to boost supply chain speed and accuracy, aiming to reduce costs and enhance decision-making with real-time insights.

British consumers highly value small businesses but lack full awareness
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digital marketing
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restaurants
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customer support
Nearly 80% of UK consumers feel positively impacted by small businesses, with over a third saying they'd be devastated if their favourites closed.

UK customers willing to switch banks for metal payment cards
Last month
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fintech
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cx
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martech
Over 75% of UK banking customers would switch banks for a metal payment card, valuing its durability, sustainability, and luxury feel, new research finds.

Wayflyer marks anniversary with USD $5 billion in business funding
Last month
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fintech
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supply chain
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financing
Wayflyer celebrates five years by deploying USD $5 billion to over 5,000 small businesses globally and launching three new non-dilutive financing products.

Retailers boost performance with personalisation & new tech
Last month
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digital transformation
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cx
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martech
Cloudinary's survey reveals 93% of retailers see up to 4x better results from personalisation, boosting online and in-store customer experiences globally.

Payment Assist & eDynamix partner for unified dealer payments
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digital transformation
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fintech
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bnpl
Payment Assist UK and eDynamix partner to offer UK car dealerships integrated payment options via exstoPay, unifying cards, Open Banking, and BNPL services.

Retailers face GBP £7 billion cost rise as commercetools adapts
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cx
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martech
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apm
Retailers face GBP £7 billion in rising costs due to new regulations; commercetools unveils platform updates to boost efficiency and customer loyalty.

EatClub launches London app with dynamic discounts at venues
Last month
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restaurants
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mobile wallet
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tap to pay
EatClub launches in London, offering app users dynamic discounts of up to 50% at venues with seamless payment and no coupons required.

Calabrio appoints Frank Ciccone as new Chief Revenue Officer
Last month
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uc
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cx
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martech
Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.

UK shoppers willing to pay more for connected experiences
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digital transformation
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cx
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martech
Four in five Brits have used connected tech like QR codes and AR when shopping recently, with many willing to pay more for these experiences, says Merkle.

Skillvue raises USD $6.3 million to scale AI skills platform
Last month
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hcm
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ai
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cybersecurity
Italian HR tech startup Skillvue secures USD $6.3 million seed funding to boost its AI-driven skills discovery platform, supporting global expansion plans.

Human customer service drives loyalty & up to GBP £100 spend
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

GenAI promises manufacturing boost but firms lack readiness
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digital transformation
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edge computing
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iot
Manufacturers see generative AI as key to transformation but 92% lack the tech and policies needed, says NTT DATA research across 34 countries.

Survey finds trust, safety & security key for CX in 2025
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digital transformation
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cx
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martech
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.

Cyberattacks on UK retail giants spark security concerns
Last month
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breach prevention
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ai
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cybersecurity
Harrods, Marks & Spencer and Co-op face a surge in cyberattacks, highlighting cybersecurity challenges within the UK retail sector amid rising digital threats.

Blue Yonder expands supply chain platform with Pledge deal
Last month
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dei
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martech
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supply chain
Blue Yonder has acquired UK-based Pledge Earth Technologies, enhancing its supply chain platform with accredited carbon emissions reporting for better sustainability management.

Avalara appoints Sydney Carey & Karyn Smith to top roles
Last month
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document management
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ecm
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martech
Avalara appoints Sydney Carey as CFO and Karyn Smith as Chief Legal Officer to boost finance and legal leadership in global tax tech operations.

VeVe unveils new Star Wars digital collectibles using AR technology
Last month
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blockchain
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ar, vr & metaverse
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licensing
VeVe and Lucasfilm launch a new Star Wars digital collectible series featuring Stormtrooper helmets and AR Podracers, priced from USD $10, to celebrate May the 4th.