Latest news - Page 17
SugarCRM integrates sales-i to boost sales efficiency & insights
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crm
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sales
SugarCRM integrates sales-i with Sugar Sell to help sales teams uncover revenue opportunities and enhance performance amid economic challenges.
Exclusive: How sustainability challenges are putting data centres under pressure
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The global rush to build data centres amid AI boom faces mounting sustainability challenges, threatening their long-term viability and essential services.
Extend launches open-source AI toolkit for smarter financial data
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data analytics
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fintech
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rpa
Extend launches open-source AI toolkit enabling businesses to enhance spend analysis and automate workflows via API integration with major AI frameworks.
Infobip, Haas F1 partner to boost fan engagement with AI tech
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cx
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martech
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Infobip partners with MoneyGram Haas F1 Team to boost fan engagement via AI-powered messaging channels like WhatsApp and RCS at the 2025 Miami Grand Prix.
Adeptia upgrades platform to accelerate enterprise data flows
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digital transformation
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api
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ai
Adeptia has launched Adeptia Connect v5, a data automation platform update featuring new marketplace and unlimited usage pricing to speed data integration.
Sinch partners with OneReach.ai to boost global AI comms
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crm
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digital transformation
Sinch partners with OneReach.ai to launch AI-powered agentic experiences, enhancing global customer communication across messaging, voice, and email channels.
Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail
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digital transformation
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cx
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martech
OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.
Creatopy appoints Thibault Imbert to drive AI product growth
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martech
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cdp
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ai
Creatopy appoints Thibault Imbert as Chief Product & Growth Officer, focusing on AI-driven innovation to boost product impact and market expansion.
The transformation of American railroads: From industrial revolution to sustainable strength
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supply chain
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cleantech
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sustainability
America's railroads, vital since 1830, now embrace sustainability with innovative composite ties, reducing deforestation while ensuring safer, longer-lasting infrastructure.
DXC launches solution with SAP & Microsoft to boost AI use
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uc
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digital transformation
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partner programmes
DXC Technology launches DXC Complete with SAP and Microsoft, a unified solution offering flexible pricing to modernise SAP systems using AI and cloud services.
Overcoming technology, process and integration hurdles: The role of the CIO amid local government reform
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digital transformation
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customer service
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public sector
Local government reform in England demands CIOs overcome tech and process challenges to ensure smooth service delivery during major council restructures.
Qual at Scale: Unlocking the “Why” at a Whole New Level
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cx
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martech
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ai
Mercury Analytics launches Qual at Scale, an AI-driven tool offering in-depth qualitative research at survey scale for rapid, detailed consumer insights.
Optimizely unveils enhanced Opal AI to boost marketing workflows
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martech
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rpa
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cdp
Optimizely upgrades its AI tool Opal with new features and workflows to boost marketing efficiency within the Optimizely One suite, enhancing task automation.
UK BPOs and contact centres look offshore as payroll costs rise
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contact centre
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outsourcing
Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.
NICE & ServiceNow partner on AI to unify customer service
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crm
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Zensar Technologies appointed to modernise Post Office digital services
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digital transformation
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cx
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martech
Zensar Technologies will spearhead the Post Office's two-year digital modernisation, enhancing user-friendly services and replacing legacy systems across the UK.
How the Orlando Magic are reinventing fandom with data and AI
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data analytics
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digital transformation
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cx
The Orlando Magic and SAS are revolutionising fandom by using data and AI to personalise experiences, boost ticket sales, and deepen fan engagement.
Scattered Spider exploited UK retailer service desks
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ransomware
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mfa
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cybersecurity
Cybercriminal group Scattered Spider targets UK firms like Marks & Spencer and Harrods by tricking IT service desks in social engineering attacks.
UK marketing leads AI adoption, legal sector hesitant
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hcm
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ai
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customer service
UK marketing teams lead AI adoption with just 2% resistance, while legal professionals show the highest scepticism at 19%, reveals Freshworks report.
SAS Viya expands AI tools with new offerings & cloud services
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data analytics
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digital twins
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data privacy
SAS unveils new AI tools on its Viya platform, including synthetic data maker and AI-powered assistant, aiming to boost speed, productivity and trust.