Latest news - Page 15
UK consumers sceptical of AI's emotional skills in service roles
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cx
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martech
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ai
UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.
Xensam launches DataBridge to unify enterprise software data
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saas
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soc
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risk & compliance
Xensam launches DataBridge, enhancing software asset management with $40m funding and SOC 2 Type 2 compliance for better enterprise IT visibility.
Alteryx unveils unified AI suite to streamline data analytics
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data analytics
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digital transformation
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martech
Alteryx has launched Alteryx One, an AI-driven analytics suite offering unified data management, automation and enhanced cloud integration for enterprises.
Deliverect unveils AI platform to reduce refund fraud in eateries
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digital transformation
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ai
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digitisation
Deliverect launches Resolve, an AI platform helping eateries cut refund fraud by up to 70% using Google’s Gemini models and Vertex AI technology.
Financial sector sets new baseline guidance for Gen-AI risks
Last month
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data protection
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supply chain
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genai
The CMORG AI Taskforce, with City of London and UK Finance, publishes new AI Baseline Guidance to help financial firms manage generative AI risks across operations and compliance.
UK unveils £16 million plan to boost retail cyber defences
Last month
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martech
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advanced persistent threat protection
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physical security
The UK Government launches £16 million cybersecurity boost for retailers amid rising attacks, including a high-profile Dior data breach affecting global customers.
Scattered Spider hackers shift focus from UK to US retailers
Last month
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ransomware
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mfa
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phishing
Cybercriminal group Scattered Spider, known for targeting UK retailers, has shifted focus to major US retailers, raising fresh cybersecurity concerns.
Fivetran appoints Monica Ohara as Chief Marketing Officer
Last month
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saas
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cx
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martech
Fivetran appoints Monica Ohara as Chief Marketing Officer to spearhead global marketing and brand development, enhancing its data integration leadership.
NTT DATA unveils Smart AI Agent Ecosystem for business growth
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private cloud
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digital transformation
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hyperscale
NTT DATA launches Smart AI Agent Ecosystem to boost business transformation with intelligent automation and industry-specific AI solutions worldwide.
Orange Belgium pioneers CommScope VUE platform in Europe
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network infrastructure
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commscope
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nfv
Orange Belgium has launched CommScope's VUE platform in its DAA network, marking the first European use to modernise video delivery infrastructure.
Fewer than 40% of firms have full visibility over software supply
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devops
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supply chain
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apm
Less than 40% of firms fully see their software supply chains amid rising security threats and new EU and US cybersecurity regulations.
AI speeds up SEO for eCommerce brands facing new challenges
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martech
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commerce systems
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supply chain
AI technology accelerates SEO for eCommerce brands, cutting product page update times from weeks to hours while improving search alignment and conversions.
Most organisations lack visibility into software supply chains
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devops
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supply chain
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apm
Fewer than 40% of organisations have full visibility into their software supply chains, exposing risks amid rising cybersecurity concerns and regulation.
Organisations step up digital accessibility ahead of EAA deadline
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devops
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apm
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genai
A new survey reveals 84% of organisations prioritise digital accessibility ahead of the European Accessibility Act deadline in June, despite ongoing challenges.
Twilio teams with Microsoft to drive enterprise conversational AI
Last month
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saas
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digital transformation
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cx
Twilio partners with Microsoft in a multi-year deal to boost enterprise conversational AI, enhancing customer engagement through advanced AI and Azure integration.
Informatica unveils AI Agent Engineering for data management
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digital transformation
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hyperscale
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martech
Informatica unveils AI Agent Engineering and CLAIRE Agents to enhance trusted data management and AI orchestration across major cloud platforms.
Marks & Spencer cyber breach highlights vulnerabilities in UK's retail sector
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ransomware
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pam
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mfa
Marks & Spencer faces a cyberattack disrupting contactless payments and online orders, exposing serious digital security flaws during peak retail season.
Amazon Prime tops list as most cancelled app & subscription
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digital entertainment
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spotify
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netflix
Amazon Prime leads digital subscription cancellations with 578,000 monthly searches, as users reconsider services amid rising costs and tiered pricing models.
AVK appoints Sarah King to spearhead sustainability drive
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hyperscale
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dei
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dc
AVK has appointed Sarah King as Head of Corporate Social Responsibility to drive sustainability and social impact initiatives in the data centre sector.
Ekco appoints cloud industry veteran Ben Savage as CEO to drive next phase of growth
Last month
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storage
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endpoint protection
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digital transformation
Ekco appoints Ben Savage as CEO to drive growth and enhance customer experience amid rising UK demand for co-managed security services in cloud environments.