eCommerceNews UK - Technology news for digital commerce decision-makers
United Kingdom

Returns Stories

UK Stories

Returns stories

AI product discovery could raise UK retail return rates
Customer Experience

AI product discovery could raise UK retail return rates

Survey results show 45% of shoppers think AI-led discovery could make them more likely to return products, as expectations outstrip reality.

By Sean Mitchell • 4 min read • 2 days ago
UK retailers miss key loyalty drivers, study finds
Customer Experience

UK retailers miss key loyalty drivers, study finds

Shoppers are more likely to stay loyal when orders arrive quickly and returns are easy, but many retailers are backing less valued initiatives instead.

By Mara Sugue • 4 min read • Last week
Shoppers prefer AI price tools over autonomous buying
Artificial Intelligence

Shoppers prefer AI price tools over autonomous buying

Consumers want AI to hunt bargains, but most still reject software buying clothes for them, according to a survey of 3,300 adults.

By Karen Joy Bacudo • 4 min read • This month
Ecommpay guide urges SMEs to test Black Friday checkout
Fintech

Ecommpay guide urges SMEs to test Black Friday checkout

Tighter margins and lower shopper participation mean checkout failures could cost SMEs sales this Black Friday, according to Ecommpay.

By Sofiah Nichole Salivio • 3 min read • Last month
UK shoppers prefer reliable retail tech over flashy AI
Digital Transformation

UK shoppers prefer reliable retail tech over flashy AI

UK retailers could miss the mark on digital spending, with shoppers valuing reliable basics such as pricing and returns over flashier AI tools.

By Sofiah Nichole Salivio • 3 min read • Last month
AI lifts UK shopping expectations but delivery lags
Customer Experience

AI lifts UK shopping expectations but delivery lags

Only 7% of shoppers said fast delivery promises are consistently met, even as AI is widening the pool of brands UK consumers will consider.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 30th Jul 2026
UK retailers face higher EU eCommerce costs from customs
Customer Experience

UK retailers face higher EU eCommerce costs from customs

Returns and customs handling are squeezing margins for UK sellers into the EU, with extra border crossings now adding more than the new €3 fee.

By Karen Joy Bacudo • 4 min read • Fri, 24th Jul 2026
UK firms say infrastructure gaps slow green efforts
Customer Experience

UK firms say infrastructure gaps slow green efforts

Britain's green push is being hampered by patchy charging, poor data and weak supply-chain transparency, executives say.

By Sofiah Nichole Salivio • 7 min read • Sat, 6th Jun 2026

Global Stories

Returns stories

Australian shoppers threaten boycotts over tighter returns
Artificial Intelligence

Australian shoppers threaten boycotts over tighter returns

Four in five shoppers would cut spending or walk away if tighter rules hit frequent returners, a Blue Yonder survey found.

By Karen Joy Bacudo • 5 min read • Today
Riskified launches AI agent identity checks for merchants
Artificial Intelligence

Riskified launches AI agent identity checks for merchants

Merchants could face fresh refund fraud and account-takeover risks as consumer AI assistants start handling shopping and support requests.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Bybit launches global campaign to broaden financial platform
Fintech

Bybit launches global campaign to broaden financial platform

Users can now access stocks, gold and foreign exchange alongside crypto as the exchange pushes into payments, wealth and AI tools.

By Karen Joy Bacudo • 4 min read • Last month
AfterShip launches AI tool for post-purchase retail
Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • Last month
returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 18th Aug 2026
Australian retailers face delivery gap as costs rise
Data Analytics

Australian retailers face delivery gap as costs rise

Rising fees and longer free-shipping thresholds are widening the gap between what Australian shoppers want and what retailers promise at checkout.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 10th Jun 2026

Stories from Other Regions

Returns stories

Wise launches multi-currency interest in New Zealand
NZD

Wise launches multi-currency interest in New Zealand

The new product lets customers earn daily returns on NZD, USD and euro balances without locking money away, in a market dominated by term deposits.

By Joseph Gabriel Lagonsin • 3 min read • This month
Singapore Bitcoin investors want returns, survey finds
Crypto

Singapore Bitcoin investors want returns, survey finds

Wealthy investors are increasingly seeking yield from Bitcoin holdings, with security, custody and succession planning shaping their choices in Singapore.

By Karen Joy Bacudo • 4 min read • This month
Returns policy drives Australian fashion shoppers away
Digital Transformation

Returns policy drives Australian fashion shoppers away

More than half of Australian online fashion shoppers have walked away over returns terms, underscoring a costly retention risk for retailers.

By Raphael Veloso • 4 min read • Last month