Retail Stories

UK Stories

Retail stories

UK shoppers distrust AI recommendations, ThoughtSpot finds

Privacy worries are undermining retailers' AI push, with only one in 10 UK shoppers saying they trust product recommendations, a survey found.

By Sean Mitchell • 4 min read • Yesterday

Global Stories

Retail stories

Data Protection

It & telecoms workers most likely to use shadow AI

Employees in IT and telecoms are most likely to use unapproved AI at work, despite higher awareness of the security and privacy risks, survey data shows.

By Joseph Gabriel Lagonsin • 4 min read • Today

Gaming

FARx appoints ex-BT executive as Chairman for expansion

Seed-backed FARx is ramping up abroad as deepfake and identity-fraud attacks push demand for its biometric authentication tools.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Digital Transformation

TCS to overhaul METRO's IT landscape across regions

The wholesaler aims to cut duplication and complexity as it shifts to a more centralised system across Europe and Asia.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Data Analytics

Anthropic launches Claude commerce blueprint for retailers

Retailers could cut setup time for AI shopping tools, as Anthropic's blueprint targets quicker deployment and tighter control over checkout flows.

By Karen Joy Bacudo • 6 min read • Yesterday

Manufacturing

Tech Mahindra launches AWS centre to scale agentic AI

The launch targets firms struggling to move AI from pilots into production, with a first UK deployment reporting efficiency gains of about 40%.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago

Fintech

Adyen partners Limitless Technology on Asia-Pacific payments

Online gifting shoppers across six Asia-Pacific markets should see fewer checkout errors as Limitless Technology shifts to one payment provider.

By Karen Joy Bacudo • 3 min read • 2 days ago

Software-as-a-Service

Cyara appoints Ben Corser as APAC go-to-market chief

The hire signals Cyara's push to win more enterprise customers in APAC as firms demand tighter oversight of AI customer-service tools.

By Sean Mitchell • 4 min read • 2 days ago

Digital Transformation

SpaceXAI picks Fabric Group as first Australia partner

The agreement will see Fabric train its engineers as Australia becomes a proving ground for SpaceXAI's push into enterprise software teams.

By Sean Mitchell • 4 min read • 2 days ago

Customer Experience

LoyaltyLion launches Black Friday retail event on loyalty

Research suggests Black Friday loyalty offers can turn one-off bargain hunters into repeat customers, with 54% open to joining programmes.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

Bazaarvoice launches AI visibility package for retailers

Brands risk being overlooked in AI-led shopping unless customer reviews and ratings are readable by crawlers, Bazaarvoice said.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Protection

LG unveils AI home ecosystem for European households

European shoppers could see more connected appliances and lower power bills as LG broadens its AI home push with energy-saving products.

By Sean Mitchell • 4 min read • Last week

Supply Chain

Blue Yonder named Verdantix leader in green quadrant

Customers could cut carbon and waste more easily as Verdantix praised Blue Yonder for embedding sustainability data into supply chain planning and execution.

By Sean Mitchell • 3 min read • Last week

Data Protection

BlackLine wins PCI DSS validation for card reconciliation

The validation could help banks, retailers and travel groups cut manual payment matching work while keeping cardholder data inside their own systems.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Retail stories

Robotics

Pronto adds AI tools to Xi ERP as it marks 50 years

Built-in generative, predictive and agentic features aim to cut manual work and sharpen forecasting for more than 1,500 Pronto Xi users.

By Sean Mitchell • 4 min read • Yesterday

Digital Transformation

COSBOA urges support to boost small business AI use

Australia could miss the productivity gains from artificial intelligence unless small firms get more practical support to use it across their operations.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday