Process automation stories - Page 14

eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

Instabase appoints Omkar Pendse to spearhead product and technology as it doubles down on AI workflow automation after $100 million raise.

Auditoria opens UK and Ireland data hubs and hires London lead as it chases 400% European growth and rising demand for sovereign AI.

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

Moglix launches Cognilix AI OS for B2B commerce and procurement, backed by a USD $5m research push into domain-led, enterprise AI products.

AI document tools slash manual workloads at Wellington City Council and Fire and Emergency New Zealand, boosting compliance and payment speed.

Uncoordinated AI rollouts risk creating costly “AI sprawl” and waste by 2026, with Nintex warning trust and governance are lagging.

GrowthPal raises USD $2.6m to scale its AI platform for off‑market M&A deal sourcing and global expansion from its Singapore base.

TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.

Salesforce debuts a revamped AI Slackbot as a personal work agent, tying Slack into its Agentforce 360 automation and data platform.

Mortgage CRM specialist Binder hires design agency Tall to soften its image, promising a more human, less process-heavy broker experience.

UK businesses are set to roll out agentic AI across tax and finance in 2026 as cost pressures force a reset on processes and investment.

Westmill deploys Beacon AI workspace to unify shipment tracking and automate invoice checks, cutting logistics bottlenecks and email back-and-forth.

Hyland has been named IDC's 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.

Fujitsu unit FSAS cuts excess stock by 20% and halves orders in six months after rolling out Celonis AI-driven process intelligence platform.

Nintex warns enterprise agentic AI will face a 2026 reality check, with tighter budgets, targeted use cases and tougher governance.

Progress predicts 2026 will mark a shift from AI pilots to orchestrated, governed platforms, widening the gap between leaders and laggards.

WaveMaker predicts by 2026 AI will speed prototyping but boost demand for senior oversight, personalised UIs and specialised software agents.

AI will reshape risk, trust and compliance in 2026 as firms swap hype for embedded tools, tighter controls and higher regulatory scrutiny.