NiCE stories - Page 4
NICE named a leader in Quadrant Knowledge's 2022 CJA report
Wed, 22nd Feb 2023
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data analytics
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NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
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martech
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
NICE and Cognizant partner up on CX transformation initiative
Thu, 2nd Feb 2023
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uc
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partner programmes
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cloud services
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
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martech
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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uc
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cloud services
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contact centre
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
NICE launches ElevateAI, an AI as a Service (AIaaS)
Fri, 16th Dec 2022
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martech
ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.
NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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uc
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cx
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martech
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
NICE named Technology Leader in 2022 SPARK Matrix for VoC
Thu, 10th Nov 2022
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cx
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martech
NICE has been recognized as a Technology Leader in the 2022 SPARK Matrix for Voice of the Customer (VoC) Platform report.
Penrith City Council utilises NICE CXone platform for CX ops
Wed, 2nd Nov 2022
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uc
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digital transformation
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cx
Penrith City Council selects NICE CXone to enhance customer service operations, improve reporting capabilities, and support digital transformation.
NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
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uc
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it automation
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ai
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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uc
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contact centre
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customer service
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
How businesses can better adapt to meet the changing demands of customer experience
Wed, 1st Dec 2021
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crm
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uc
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data analytics
The pandemic has had a significant impact on customer experience in businesses, highlighting the need for digital transformation and personalised solutions.