Customer Support stories
N-able wins Gold at Stevie Awards for AI-powered customer support
4 days ago
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data analytics
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digital transformation
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cx
N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.
How to turn the contact centre grind into interesting and rewarding work for your agents in 2025
4 days ago
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uc
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digital transformation
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cx
AI-powered tools are transforming contact centres by easing agents' workloads, boosting job satisfaction, and cutting staff churn in 2025.
Udemy appoints Neeracha Taychakhoonavudh to lead CX
5 days ago
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digital transformation
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cx
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martech
Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.
British consumers highly value small businesses but lack full awareness
6 days ago
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digital marketing
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restaurants
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customer support
Nearly 80% of UK consumers feel positively impacted by small businesses, with over a third saying they'd be devastated if their favourites closed.
Human customer service drives loyalty & up to GBP £100 spend
6 days ago
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
Agentic AI helps firms boost CX satisfaction & cut costs per case
Last week
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
Customer support leads global adoption of enterprise generative AI
Last week
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digital transformation
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software development
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customer service
IoT Analytics finds customer support leads enterprise generative AI use, with 49% of deployments aiding issue resolution among 530 projects analysed.
Superloop Partner Program aims to boost IT channel engagement
Last week
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uc
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network infrastructure
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digital transformation
Superloop has unveiled its Partner Program, offering IT channel companies new tools via the Krypton portal to boost benefits and competitiveness.
UK lags in workplace AI adoption, survey reveals disparity
Last month
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genai
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ai
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misinformation
A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.
Menulog launches AI Assistant to simplify food ordering
Last month
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ai
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agentic ai
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menulog
Menulog has launched an AI Assistant in Australia to personalise food orders, recommend meals, and simplify dining choices via chat.
UK businesses lead in AI adoption, outpacing global peers
Last month
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digital transformation
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martech
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partner programmes
New research reveals that 93% of UK businesses have gained efficiencies from generative AI, surpassing the global average, with strong investment plans ahead.
HubSpot unveils AI tools to boost UK team productivity
Last month
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saas
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digital transformation
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cx
HubSpot has launched over 200 new features, including AI tools, to aid UK sales and support teams in boosting efficiency without the added complexity.
Exclusive: NetSuite customers take to the stage to discuss game-changing impact
Last month
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digital transformation
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collaboration
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productivity
At the SuiteConnect event, CFOs highlighted how NetSuite has revolutionised their operations, transforming chaos into streamlined efficiency and strategic insight.
TP report shows Gen Z prefer interactive communication
Last month
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cx
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martech
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digital engagement
A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.
Servers Australia partners with NetApp for sovereign cloud
Last month
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storage
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digital transformation
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hpc
Servers Australia has partnered with NetApp to enhance its sovereign cloud services, targeting the rising demand for secure, high-performance IT solutions in Australia.
Report highlights AI's rise & challenges in manufacturing
Last month
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edutech
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digital transformation
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ai
TeamViewer's new report reveals a surge in AI adoption among manufacturers, with 78% using it weekly, highlighting its transformative role amid global challenges.
Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management
Tue, 25th Mar 2025
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digital transformation
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mdm
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cx
Pulseway is on a mission to simplify IT management, enhancing efficiency and user experience through innovative solutions and customer-centric development.
Transforming retail; What to consider before deploying AI agents
Mon, 24th Mar 2025
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cx
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martech
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personalisation
The rise of Agentic AI is revolutionising retail, promising faster, complex task management, but firms must thoughtfully prepare before deployment.
Exclusive: How ISMS.online is helping businesses tackle compliance challenges
Sat, 22nd Mar 2025
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risk & compliance
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data privacy
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ai ethics & governance
ISMS.online is transforming compliance for businesses, making complex standards accessible and manageable with innovative tools and expert guidance.
Forterro partners with AWS to enhance cloud ERP solutions
Fri, 21st Mar 2025
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paas
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hyperscale
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cloud security
European software provider Forterro has partnered with Amazon Web Services to enhance its cloud ERP solutions, responding to growing demand among midmarket clients.