eCommerceNews UK - Technology news for digital commerce decision-makers

Customer Support stories

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Bluecurrent & Spark achieve 1 million IoT connections in New Zealand
4 days ago
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iot
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productivity
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innovation
Bluecurrent and Spark notch up one million IoT connections in NZ for smarter metering, bolstering efficiency and innovation.
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Amelia named as leading AI provider in Everest Group AI Top 50
Last week
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sales
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retail
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insurance
Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.
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Amazon Connect adds Generative AI features to enhance CX
Last week
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ml
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aws
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chatbots
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
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dLocal, eSky strengthen partnership for payment solutions
Last month
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cx
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customer service
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innovation
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
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Kingston Technology maintains SSD market leadership for the 6th year running
Last month
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kingston
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leadership
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ssd storage
Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.
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Will 2024 be the year you supercharge the performance of your customer contact centre?
Last month
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contact centre
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cx
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rpa
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
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LogRhythm doubles its R&D efforts & support in India
Last month
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ransomware
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logrhythm
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r&d
LogRhythm doubles its R&D and customer support in India, in a strategic move to enhance the nation's cyber resilience.
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Oracle NetSuite introduces AI-powered Text Enhance boosting productivity
Mon, 23rd Oct 2023
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ai
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oracle netsuite
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suiteworld
Oracle NetSuite has unveiled advanced AI-powered features to enhance productivity through contextual and personalised content.
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Oracle NetSuite unveils AI-driven enhancements at SuiteWorld 2023 event
Mon, 23rd Oct 2023
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cx
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data visualisation
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productivity
Oracle NetSuite has showcased AI-driven product upgrades at SuiteWorld 2023, aimed to streamline costs and boost efficiency.
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Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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gaming
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corporate
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customer service
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
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Moonpig & Comms365 partner for logistics facilities communication
Sat, 14th Oct 2023
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downtime
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vodafone
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supply chain & logistics
Comms365 provides mobile data internet connectivity to e-commerce giant Moonpig's logistics facility, ensuring 24/7 connectivity and supporting business growth.
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SearchInform expands in MENA with unique information security outsourcing service
Fri, 13th Oct 2023
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data classification
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information security
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microsoft azure
SearchInform launches unique information security outsourcing service in MENA region, offering comprehensive protection for businesses.
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Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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business software
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itsm
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productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
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Xero integrates GenAI for quicker, precise customer support
Thu, 12th Oct 2023
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cx
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xero
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customer service
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
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The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
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43% of DX Pros lack insight on customer preferences
Mon, 9th Oct 2023
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cx
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investment
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strategy
Almost half of digital experience professionals lack insight into customer preferences on their apps and websites.
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Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Mon, 28th Aug 2023
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ai
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cx
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csps
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.
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Neat ramps up channel support and leadership within ANZ
Thu, 24th Aug 2023
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app development
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video tech
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neat
Neat is ramping up partner and customer support across ANZ due to the increased demand from organisations seeking next-generation video technology.