Customer service stories - Page 20

Cegid has been named a leader in the 2025 IDC MarketScape for fashion retail mPOS, praised for its AI-driven, omni-channel mobile point-of-sale solutions.

Superdry has adopted Cegid's AI-powered retail platform to boost operational efficiency and streamline communication across its global stores.

8x8 Fast Pay launches across the UK to simplify rent payments and ease council workloads with secure, flexible digital support for tenants under financial strain.

Accor chooses Oracle's OPERA Cloud to unify hotel management globally, enhancing guest experience and streamlining operations across 110+ countries.

Over half of executives report deploying AI agents, driving business growth and ROI in areas like customer service and marketing, finds a Google Cloud study.

TCS has completed the digital migration of over 3.8 million Scottish Widows life and pension policies onto its BaNCS platform, modernising customer service.

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

A survey reveals 57% of UK small businesses use AI to boost efficiency, with 84% seeing it as beneficial rather than a threat to growth and operations.

Vineet Khanna, ex-Nestlé SVP, joins FourKites' Strategic Advisory Council to advance AI-driven global supply chain innovation and sustainability.

A new study shows 61% of UK retailers now have AI leadership, using technology to boost resilience amid a decade of falling sales and tough competition.

A study reveals 65% of entry-level, non-graduate workers in the global south use AI at work, nearly double the rate seen in high-income countries.

Zoom has integrated its AI Virtual Agent with Zoom Phone, launched Zoom Hub, and enhanced AI tools to streamline meetings and workplace collaboration worldwide.

Joseph Joseph teams up with XPO Logistics for UK omnichannel fulfilment, boosting warehousing, distribution, and customer service from Rugby.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Aspire Technology Solutions saw revenue rise 28% to GBP £50.9m in 2025, driven by tech investments, regional expansions, and strong customer service focus.

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

Mastering work tools-from laptops to AI software-transforms productivity and satisfaction, giving insurance brokers a crucial edge in a digital-first world.

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

Standard Chartered partners with Alibaba to accelerate AI adoption in finance, aiming to enhance customer service and sustainability efforts.

Vertu Motors enhances IT efficiency and customer service across 198 UK dealerships with LogicMonitor's AI-powered platform for unified hybrid infrastructure monitoring.