Customer service stories - Page 18

Salesforce and AWS are deepening their decade-long collaboration to boost secure AI agent adoption in enterprises, enhancing data, contact centres and procurement.

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

Tudor Environmental has boosted efficiency by automating customer service emails and integrating systems with BPA Platform, saving 10 hours weekly.

Salesforce has launched Agentforce 360, a platform that unites human employees and AI agents to boost workplace productivity and customer service.

Mintivo appoints Steve Casey and Graham Ford to senior roles, aiming to boost growth by 25% this year and strengthen customer experience and operations.

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.

Ekco expands its UK footprint by acquiring Solsoft, a Bristol-based MSP, to enhance services for SMEs across multiple industries and grow its workforce.

Org Group has taken a minority stake in Irish start-up HappyPath Labs to expand its reach in AI-driven customer experience technology for contact centres.

Oracle launches AI agents in Fusion Cloud Applications to enhance marketing, sales, and service, boosting efficiency and customer experience at no extra cost.

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

Evolve Business Group appoints Will Clowes as Chief Revenue Officer to drive expansion and enhance sales, marketing, and operational growth across its global operations.

SambaNova launches Hume AI voice models on SambaCloud, offering enterprises real-time, multilingual, emotionally responsive speech AI in 11 languages by June 2024.

Nearly three-quarters of UK and Ireland consumers now trust AI assistants, with 79% confident chatbots provide reliable help, says IBM study.

Fluent Commerce has launched its Fluent Order Management solution on Google Cloud Marketplace, simplifying procurement and boosting global retail operations.

OutSystems launches Agent Workbench, a platform enabling enterprises to deploy and manage AI agents, improving workflows and digital experiences across sectors.

UiPath launches new AI automation suite with pre-built solutions and orchestration tools to boost enterprise efficiency and ROI in AI transformation.

Only 15% of IT leaders are adopting fully autonomous AI agents, as concerns over governance and trust slow enterprise deployment, says Gartner survey.

ServiceNow launches AI Experience, a unified conversational AI platform integrating workflows to enhance productivity across enterprises with secure, multimodal tools.