Customer Journey stories - Page 3

Former Gartner analyst Jim Davies becomes Calabrio's Chief Experience Officer, prioritizing customer-first contact center strategies and VoC insights.

Antavo expands to APAC, with Caleb Gamble leading growth. Exciting opportunities to add more value to customer experience through personalised interactions.

Optimizely has announced a partnership with Orchard to help marketers and organisations scale experimentation through a mix of strategy and platform.

Money-saving expert Joel Gibson becomes Tangerines first ambassador offering tips and hosting Squeeze Test videos for customers. #savemoney #NBN.

Investing in analytics and integrating technology strategically are key to improving the customer experience, says Freshwork's research.

Creating highly personalised real-world customer experiences using API, NFC, and spatial technology is taking traditional experiences to the next level.

Amy Appleyard, a cybersecurity sales veteran, has been appointed as LastPass' chief revenue officer to lead key revenue-related functions.

One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.

SC Ventures has launched fintech startup Appro to simplify the retail banking user journey, reducing application process times from hours to minutes.

Cheetah Digital has revealed new insights from its customer Starbucks, demonstrating the success of the company's relationship marketing platform.

Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.

Adobe has announced an expanded relationship with BMW Group as part of its digital transformation of its sales and marketing division.

Today, we are joined by BillingPlatform CEO Dennis Wall, who introduces the company and discusses why its offerings are vital to the customer journey.

Till Payments promotes Tanya Green to Chief Customer Officer & Alison Long to Chief People Officer to drive global growth & enhance employee experience.

NZ tech leaders Jenkins & Be Intelligent unite for global growth.

58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.

No-code digital customer journey platform EasySend has launched in Australia and New Zealand, with plans to target the wider JAPAC market.

The rise of 'composable' architecture in the IT industry is allowing businesses to focus on immediate needs and outpace the competition by 80%.

As we transition away from cookie-based advertising, confusion around last-click attribution will dissolve in favour of card-linked platforms.

Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.

NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.

The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.

Adobe's Journey Orchestration is now available in Australia and New Zealand, allowing businesses to deliver personalised interactions in real-time.

New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.