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Customer Journey stories

Graham and Green launches Shopify website overhaul
Digital Transformation

Graham and Green launches Shopify website overhaul

The overhaul aims to make browsing easier for shoppers as the family-run interiors retailer seeks to boost online sales and store visits.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Centeca appoints first Head of AI Strategy & Enablement
Software-as-a-Service

Centeca appoints first Head of AI Strategy & Enablement

The new post formalises Centeca's AI work as it expands generative tools across finance, retail and compliance, while keeping tighter control on risk.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
Wildfire to lead Serve First UK communications drive
Software-as-a-Service

Wildfire to lead Serve First UK communications drive

The appointment gives Serve First a sharper UK profile as it seeks to stand out in a crowded AI and customer experience software market.

By Mark Tarre • 4 min read • Last week

Global Stories

Customer Journey stories

AfterShip launches AI tool for post-purchase retail
Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Quiq launches Voice Assist for live customer calls
Software-as-a-Service

Quiq launches Voice Assist for live customer calls

The new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Genesys unveils AI tools to orchestrate customer journeys
Software-as-a-Service

Genesys unveils AI tools to orchestrate customer journeys

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

By Sean Mitchell • 4 min read • 2 days ago
Dreamdata launches Dreamdata AI suite for B2B marketers
Software-as-a-Service

Dreamdata launches Dreamdata AI suite for B2B marketers

Marketers can now verify AI-generated pipeline and revenue answers before spending budgets, as Dreamdata ties them to governed data definitions.

By Sofiah Nichole Salivio • 5 min read • 4 days ago
Zitcha launches Snapchat integration with Officeworks
Digital Transformation

Zitcha launches Snapchat integration with Officeworks

The deal lets retailers target younger shoppers on Snapchat and tie ad spend to sales, as Officeworks tests offsite retail media.

By Mark Tarre • 4 min read • Last week
Appcharge study finds local acquiring lifts gaming payments
Gaming

Appcharge study finds local acquiring lifts gaming payments

Local banks approved in-country gaming payments 8.4 percentage points more often than cross-border routes, Appcharge said.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Talkdesk report says AI adoption outpaces business gains
Digital Transformation

Talkdesk report says AI adoption outpaces business gains

Despite near-universal deployment, most firms cannot prove AI is lifting service results, with only 5% able to measure business impact.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Customer Journey stories

Tri City National Bank goes live with Alkami platform
Digital Transformation

Tri City National Bank goes live with Alkami platform

Smaller lenders are turning to unified digital tools as Tri City brings account opening, banking and marketing onto one platform.

By Karen Joy Bacudo • 4 min read • Yesterday
Netcore names Tariq Ahmad as Chief Revenue Officer
Software-as-a-Service

Netcore names Tariq Ahmad as Chief Revenue Officer

The marketing technology company is targeting a doubling of overseas sales within three years as it steps up expansion beyond India.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Blue Yonder adds AI retail tools for returns & stock
Software-as-a-Service

Blue Yonder adds AI retail tools for returns & stock

Retailers could cut stockouts and returns costs as Blue Yonder links forecasting, fulfilment and customer service in one AI-driven system.

By Sean Mitchell • 4 min read • Last week
Nordis launches ExpressoPay One-Click for payments
Digital Transformation

Nordis launches ExpressoPay One-Click for payments

It could reduce friction for bill payments and refunds by letting consumers act from the same message instead of logging into a portal.

By Karen Joy Bacudo • 3 min read • Last week
AI shopping tools not replacing discovery in retail
Data Analytics

AI shopping tools not replacing discovery in retail

Australian shoppers are still choosing stores themselves, leaving AI retail spending concentrated on targeting and measurement rather than discovery.

By Mark Tarre • 6 min read • Last week
Singapore retailers turn customer signals into insight
Digital Transformation

Singapore retailers turn customer signals into insight

Retailers in Singapore are using AI and telco data to spot untapped audiences, cut insight time by up to 60% and sharpen decisions.

By Lawrence Lim • 6 min read • Last week
Australian shoppers trust AI more than sales staff
Digital Transformation

Australian shoppers trust AI more than sales staff

A survey of 500 consumers found 76% trust AI shopping recommendations as much as, or more than, advice from retail sales staff.

By Karen Joy Bacudo • 4 min read • Last week