Customer Journey stories
SurveySparrow launches AI features Wings & CogniVue
SurveySparrow, recognised as the world's first chat survey software, is revolutionising customer experiences with the launch of innovative AI features Wings and CogniVue.
EMEA CMOs doubling responsibility for sales enablement
Chief Marketing Officers in EMEA are increasingly taking on sales enablement roles, with figures doubling in just a year.
Twilio's data report shows AI & quality data key for success
Twilio's latest data report highlights the crucial role high-quality data and AI integration play in enterprise growth, spurred by a booming trend of data-centric operations.
Mangopay & Mobile.de partnership to boost online car purchases
Mangopay partners with Germany's largest car marketplace, Mobile.de, offering safer, user-friendly experiences amid soaring online car sales set to reach $722 billion by 2030.
Amplitude announces enhancements to its Digital Analytics Platform
Amplitude is enhancing its Digital Analytics Platform to better capture customer behaviour insights, introducing features like Session Replay and the Visual tag editor.
Amplitude expands Digital Analytics Platform to optimise UX
Digital analytics firm, Amplitude, is set to expand its platform to aid corporate comprehension of user behaviours and enable customised customer experiences.
Secure Parking transforms with cutting-edge tech
Secure Parking's Voyager Program revolutionises the parking experience by leveraging cutting-edge tech, including AI, for an efficient, user-friendly system.
New Relic launches Pathpoint to bolster business observability
New Relic introduces Pathpoint, an innovative tool for business observability, merging IT data with commercial results for improved customer experiences.
Zally bolsters leadership team ahead of anticipated Beta launch
Manchester's Zally boosts leadership team with ex-Barclays' Paul Wilshaw and former MiQ CTO, Prabhu Prakash Ganesh, as it gears up for beta launch and ambitious drive into continuous authentication.
Zitcha partners with Axonet to penetrate US convenience store market
Australian media platform Zitcha has formed a strategic partnership with Axonet to enter the USD $44 billion US C-store media network, offering a new platform for efficient, measurable advertising.
Barracuda Networks announces Nell ODonnell & Kim Mota as new executives
Barracuda Networks bolsters executive team with Nell ODonnell as Chief Legal Officer and Kim Mota as Chief Human Resources Officer, reflecting expansion plans.
CyberArk names Eduarda Camacho as new Chief Operating Officer
Australian identity security firm, CyberArk, appoints industry veteran Eduarda Camacho as its new COO, bringing 25+ years of leadership in SaaS and enterprise software.
Claroty appoints industry veteran as first Chief Customer Officer
Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.
Victoria's Secret partners with Google Cloud to boost retail with AI
Victoria's Secret and Co. has announced a multi-year strategic partnership with Google Cloud, utilising AI technologies to enhance its online customer experience and accelerate core business functions.
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Indian banks embrace FICO Platform for business growth
Indian private-sector banks are adopting the FICO Platform to enhance growth and decision-making via AI capabilities.
FICO launches advanced analytics platform for banking in India
Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.
Provenir & Trustfull team up for global risk decisioning enhancement
Trustfull has partnered with Provenir, broadening access to data sources via the Provenir Data Marketplace to enhance the efficiency of global risk decisions.
Medallia links with PwC UK to uplift customer experience across Britain
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
Club Med enhances global operations with implementation of NICE CXone
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
Yahoo partners with LiveRamp to boost advertising reach and interoperability
Yahoo is expanding its partnership with data collaboration platform LiveRamp to enhance advertising reach and interoperability.
Imply appoints Pranav Parekh as Chief Customer Officer
Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.
Why open banking is leading the way in payment authorisation rates
By incorporating open banking with a customer-centric approach, the payment landscape is rapidly transforming, forcing businesses to adapt or get left behind.