Consumer Trust stories
Aussie consumers embrace instore tech but fret over data security
Amidst pressures for digital integration in stores, 93% of Aussie consumers use in-store tech but 80% worry about data security, whilst 44% encounter technical issues, reveals a SOTI report.
Data Privacy Day: Zoho highlights the need for more education
Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.
Aussie consumers troubled by fake online reviews, new study reveals
A new study reveals 78% of Australian shoppers are anxious about fake reviews, prompting the need for government and brand intervention to verify online content authenticity.
IronVest CMO predicts rise in CNP fraud & masking tech use in 2024
IronVest CMO, Guy Bauman, forecasts an increase in card-not-present fraud and usage of 'masking' technologies in 2024.
Surge in e-commerce platforms sees rise of counterfeit goods
Distributed Ledger Technology (DLT) offers a solution to the growing problem of counterfeit goods on ecommerce platforms.
Australian tech sector struggles with balancing data security & personalisation
Australian tech sector grapples with balancing consumers' data privacy concerns and demands for personalised service.
CybeReady highlights five key defences against Black Friday cybercrime surge
CybeReady, an innovator in security awareness training, offers five key initiatives to bolster defences against a predicted rise in Black Friday cybercrime.
Beyond NPS: Why trust matters most in customer loyalty
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
UK consumers willing to spend more with trusted retailers
Forter’s recent report reveals alarming rates of false declines, cart abandonment, and trust issues heading into the holiday shopping season.
Visa names Martyna Lazar Head of Risk for Australia, NZ & South Pacific
Visa appoints Martyna Lazar as Head of Risk for Aus, NZ & South Pacific, with over 10 yrs exp in risk and compliance to enhance security.
Kiwis' security worries reach all-time high: What's fuelling the fear?
New Zealanders are more worried about security than they have been in the last ten years, with identity theft and bank card fraud at the top.
Is Chinese social media hindering NZ companies?
NZ firms face cultural hurdles on Chinese social media, says Auckland expert. Understanding local platforms like Weibo vital for success.