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Business Process Outsourcing (BPO) Stories

UK Stories

Business Process Outsourcing (BPO) stories

Venn Accounts cuts overdue invoices 60% with Trove
Digital Transformation

Venn Accounts cuts overdue invoices 60% with Trove

The UK firm said automated payment chases have also improved cash collection as more smaller businesses outsource day-to-day finance work.

By Karen Joy Bacudo • 4 min read • Last month
Employment Hero launches HeroForce UK employment model
Software-as-a-Service

Employment Hero launches HeroForce UK employment model

Small UK employers could cut compliance headaches as the firm takes on payroll, tax and statutory duties under a new managed employment model.

By Mark Tarre • 4 min read • Thu, 23rd Apr 2026
UK accountants adopt AI hybrid model to ease staff shortages
Digital Transformation

UK accountants adopt AI hybrid model to ease staff shortages

Staff shortages could leave GBP £2-4 billion in annual fees unrealised as firms use AI and outsourced teams to handle compliance work.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026
Capita expands Multiverse AI training to 750 staff
Digital Transformation

Capita expands Multiverse AI training to 750 staff

Capita expands its Multiverse AI training to 750 staff, after early cohorts saved 10 hours a week each and delivered 400 automation projects.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026

Global Stories

Business Process Outsourcing (BPO) stories

FourKites launches Booking Connect for ocean freight
Digital Transformation

FourKites launches Booking Connect for ocean freight

Shippers could cut manual work and intermediary costs as the platform automates carrier selection, documents and exception handling.

By Sofiah Nichole Salivio • 3 min read • Last month
IFT launches Fortitude compliance checks for regulated firms
Unified Communications

IFT launches Fortitude compliance checks for regulated firms

Recurring checks aim to help regulated firms spot compliance gaps in outsourced and in-house operations before breaches trigger penalties.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Gamma targets Philippines BPO market with local licence
Unified Communications

Gamma targets Philippines BPO market with local licence

Partners can now tap Philippines BPO demand through Gamma’s local licence, after the company set up in-country infrastructure to meet regulatory rules.

By Sean Mitchell • 4 min read • Last month
Rivermate unifies EOR brands into single global platform
Hybrid & Remote Work

Rivermate unifies EOR brands into single global platform

Clients will keep existing contracts as the group folds Eos Global Expansion, Serviap Global and Hightekers EOR operations into Rivermate.

By Kaleah Salmon • 3 min read • Thu, 30th Apr 2026
BlackLine launches AI financial ops model for CFOs
Data Analytics

BlackLine launches AI financial ops model for CFOs

Finance teams wary of audit risk will get a New York hub and a control layer to validate AI outputs and track every action.

By Mark Tarre • 4 min read • Mon, 20th Apr 2026
Vistra appoints Chief AI & Digital Officer Damian Leach
Software-as-a-Service

Vistra appoints Chief AI & Digital Officer Damian Leach

The appointment underlines Vistra’s push to unify services as clients demand quicker, more secure access to compliance data across markets.

By Sofiah Nichole Salivio • 3 min read • Wed, 8th Apr 2026
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Sat, 4th Apr 2026
Gamma expands APAC cloud comms portfolio in four markets
Digital Transformation

Gamma expands APAC cloud comms portfolio in four markets

Gamma launches its Global Communications Enablement cloud portfolio across Australia, New Zealand, Singapore and the Philippines.

By Sofiah Nichole Salivio • 3 min read • Mon, 23rd Mar 2026
Vistra & G-P launch unified path for global hiring
Customer Experience

Vistra & G-P launch unified path for global hiring

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

By Karen Joy Bacudo • 4 min read • Thu, 5th Mar 2026

Stories from Other Regions

Business Process Outsourcing (BPO) stories

AgentSync launches AI-trained EAs for Australian founders
Artificial Intelligence

AgentSync launches AI-trained EAs for Australian founders

Founders could save up to AUD $70,000 per hire as the Australian talent provider targets busy chiefs with offshore AI-trained support.

By Sean Mitchell • 4 min read • Last month
KPMG survey says managed services vital for AI rollout
Digital Transformation

KPMG survey says managed services vital for AI rollout

AI adoption is pushing firms to use external support to bridge skills gaps, modernise systems and reduce cyber risk as projects move into production.

By Catherine Knowles • 4 min read • Last month
Employment Hero launches HeroForce to ease compliance burden
Human Capital Management

Employment Hero launches HeroForce to ease compliance burden

Australian employers could cut duplicated HR costs as Employment Hero rolls out a platform to handle payroll and award compliance.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 22nd Apr 2026
Hostplus signs five-year IT services deal with Interactive
Digital Transformation

Hostplus signs five-year IT services deal with Interactive

Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026