Business Process Outsourcing (BPO) stories - Page 2
Org Group acquires EDR to boost European digital expertise
Thu, 26th Jun 2025
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crm
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data analytics
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digital transformation
Org Group acquires Brussels-based EDR, enhancing its European digital and technology expertise across multiple markets including the UK and France.
How South Africa is unlocking better customer experience for UK businesses
Wed, 21st May 2025
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digital transformation
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cx
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martech
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
EY & SAP launch integrated finance service to drive growth
Mon, 12th May 2025
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uc
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data analytics
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digital transformation
EY and SAP have launched an Integrated Finance Managed Service using SAP's cloud to help businesses boost growth and streamline core finance functions.
UK BPOs and contact centres look offshore as payroll costs rise
Thu, 8th May 2025
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uc
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contact centre
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outsourcing
Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.
BlackLine announces 2024 Global & Regional Partner Awards
Fri, 14th Mar 2025
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ai
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deloitte
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outsourcing
BlackLine has unveiled its 2024 Global and Regional Partner Awards, honouring firms for advancing future-ready finance operations in a digitally evolving landscape.
Target Group & FourNet partner to enhance NICE CXone use
Mon, 24th Feb 2025
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uc
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digital transformation
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cx
Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.
ProHance report shows rise in global productivity hours
Tue, 17th Dec 2024
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data analytics
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it services
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productivity
ProHance's Global Productivity Benchmarking Report shows average work hours rose to 9 hours 30 minutes in Q3 2024, highlighting diverse sector trends.
Enhance the human connection in IT support services with AI
Thu, 9th May 2024
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data privacy
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ai
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outsourcing
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.
Infinigate Group appoints Marcus Meloni as new CEO Europe
Wed, 3rd Apr 2024
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outsourcing
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bpo
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infinigate
Marcus Meloni, with over 25 years of leadership experience, has been appointed as the new CEO Europe of the Infinigate Group, a leading name in cloud and cybersecurity solutions.
Contact Company selects Calabrio WFM to power BPO operations
Sat, 10th Jun 2023
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uc
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cx
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martech
Contact plans to implement a broad range of Calabrio's automated, data-driven solutions to support the contact centre complexity of its growing client base.
Silver Spring Pathfinder creates opportunities with Avaya
Mon, 17th Oct 2022
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uc
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cloud services
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avaya
Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.
Kiwi based eCommerce company continues global growth
Tue, 15th Apr 2014
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cx
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martech
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outsourcing
Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.