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UK Stories

Automation stories

Quietly transforming CX without replacing humans
Digital Transformation

Quietly transforming CX without replacing humans

AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.

By Richard Hall • 4 min read • 5 days ago
UK CFOs lag in long-term investment leadership, EY finds
Data Analytics

UK CFOs lag in long-term investment leadership, EY finds

Only 31% of UK finance chiefs are leading long-term investment calls, leaving strategy, AI adoption and investor messaging underpowered.

By Karen Joy Bacudo • 5 min read • 5 days ago

Global Stories

Automation stories

TCS wins Europe tech overhaul deal with Canada Life
Digital Transformation

TCS wins Europe tech overhaul deal with Canada Life

The insurer's European operations will be refreshed under a multiyear TCS pact aimed at improving resilience, automation and user experience.

By Sean Mitchell • 3 min read • 5 days ago
Hitachi & Intel team up on physical AI for industry
Robotics

Hitachi & Intel team up on physical AI for industry

Industrial AI could soon sharpen factory output and cut downtime as Hitachi and Intel move to deploy physical AI across plants and power systems.

By Mark Tarre • 4 min read • 5 days ago
Computex spotlights AI robots as startup turnout grows
Robotics

Computex spotlights AI robots as startup turnout grows

A new robotics zone and a 11% rise in startups showed AI hardware and commercial deployment are now driving the Taipei trade fair.

By Sean Mitchell • 4 min read • 5 days ago
C.H. Robinson launches AI system for supply chains
Data Analytics

C.H. Robinson launches AI system for supply chains

Shippers could cut review times from weeks to minutes as the closed-loop tool spots savings and service issues across global freight.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Aircall buys Piper AI to boost sales workflow automation
Customer Relationship Management

Aircall buys Piper AI to boost sales workflow automation

The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Back-to-school shopping starts early as AI drives sales
Generative AI

Back-to-school shopping starts early as AI drives sales

Nearly two-thirds of shoppers plan to buy before July, signalling a longer retail window and a bigger role for AI in bargain hunting.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Coupa launches spend index with MIT Data Science Lab
Manufacturing

Coupa launches spend index with MIT Data Science Lab

Actual procurement data now points to a broad April slowdown, with all five tracked sectors posting month-on-month spend declines.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Sectigo launches MCP server for certificate management
Encryption

Sectigo launches MCP server for certificate management

Enterprise security teams can now use AI prompts to renew or revoke certificates without bypassing Sectigo's approval and audit controls.

By Sofiah Nichole Salivio • 4 min read • Last week
React launches trust framework for AI era leadership
Artificial Intelligence

React launches trust framework for AI era leadership

Businesses using AI now face tougher scrutiny over whether decisions, communications and management still feel human, fair and accountable.

By Joseph Gabriel Lagonsin • 4 min read • Last week
FireMon launches Insights 2.0 amid firewall risk concerns
Firewalls

FireMon launches Insights 2.0 amid firewall risk concerns

A new analysis of 9.2 million checks shows most firewalls still fail compliance tests, leaving hybrid networks exposed to hidden risk.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AskNicely launches AI agents for customer insights
Digital Transformation

AskNicely launches AI agents for customer insights

Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.

By Sofiah Nichole Salivio • 4 min read • Last week
New Zealand 'ingenuity' driving Lightspeed's global success
Digital Transformation

New Zealand 'ingenuity' driving Lightspeed's global success

Auckland's engineers are shaping Lightspeed's products worldwide, as the company expands AI tools and keeps key leadership in New Zealand.

By David Shilovsky • 5 min read • Last week

Stories from Other Regions

Automation stories

Australia leads in self-hosted AI use, JFrog finds
DevOps

Australia leads in self-hosted AI use, JFrog finds

The survey also found most firms still lack secrets scanning and rapid audit proof, leaving hidden credentials and compliance delays as weak spots.

By Sean Mitchell • 5 min read • Last week
The modern MSP is a continuous improvement engine not a helpdesk
Digital Transformation

The modern MSP is a continuous improvement engine not a helpdesk

Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.

By Ralf Donkers • 5 min read • Last week
TransBnk rebrands as TBX to widen corporate banking
Software-as-a-Service

TransBnk rebrands as TBX to widen corporate banking

Existing customers will see no disruption as the renamed TBX expands beyond transaction banking into treasury, payments and enterprise finance tools.

By Karen Joy Bacudo • 3 min read • Last week