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UK shoppers prefer humans to AI for complex retail issues
Digital Transformation

UK shoppers prefer humans to AI for complex retail issues

Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Global Stories

Automation stories

Governments eye agentic AI as security worries persist
Data Protection

Governments eye agentic AI as security worries persist

Governments are weighing agentic AI to ease staffing pressure, but most leaders want stronger security and sovereignty safeguards before scaling up.

By Sofiah Nichole Salivio • 4 min read • Yesterday
TCS partners with Rezolve Ai on agentic commerce AI
Digital Transformation

TCS partners with Rezolve Ai on agentic commerce AI

Retailers could soon move AI shopping tools beyond pilots as TCS and Rezolve Ai pair up to deploy agentic commerce at scale.

By Sean Mitchell • 4 min read • Yesterday
Celonis acquires Ikigai Labs to boost enterprise AI
Digital Transformation

Celonis acquires Ikigai Labs to boost enterprise AI

The deal gives customers planning and forecasting tools meant to make AI agents more reliable across complex enterprise systems.

By Mark Tarre • 6 min read • Yesterday
First Focus acquires Optimus Systems in New Zealand
Data Protection

First Focus acquires Optimus Systems in New Zealand

Existing customers will keep their local teams as First Focus expands in New Zealand with a managed IT buyout adding cyber security and cloud services.

By Sean Mitchell • 4 min read • Yesterday
Sweep says Salesforce work is 80% context rebuilding
DevOps

Sweep says Salesforce work is 80% context rebuilding

Enterprise teams are spending most of their time untangling Salesforce systems, leaving just 1.2% of AI-agent interactions to execute changes.

By Sean Mitchell • 3 min read • Yesterday
Vapi raises USD $50 million as calls pass 1 billion
Digital Transformation

Vapi raises USD $50 million as calls pass 1 billion

The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Top Down Ventures closes USD $28 million founders fund
Software-as-a-Service

Top Down Ventures closes USD $28 million founders fund

Top Down Ventures closes oversubscribed USD $28 million fund backing AI-native software start-ups for managed service providers.

By Karen Joy Bacudo • 4 min read • 2 days ago
Trademarks professionals warm to AI with human oversight
Digital Transformation

Trademarks professionals warm to AI with human oversight

A growing share of trademark teams are using AI only with human oversight, as enforcement work takes up more resources and budgets rise.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago

Stories from Other Regions

Automation stories

NTT DATA & HTX to co-develop AI for Singapore security
Data Analytics

NTT DATA & HTX to co-develop AI for Singapore security

Rising scam losses in Singapore are pushing police tech investment, as the pair plan forensic and AI tools to speed investigations.

By Sean Mitchell • 4 min read • Yesterday
Malaysia's Budget 2027 could shape AI future, says Chmiel
Data Protection

Malaysia's Budget 2027 could shape AI future, says Chmiel

A narrow window for investment, jobs and skills could decide whether Malaysia becomes a Southeast Asian AI hub by 2027.

By Sean Mitchell • 4 min read • Yesterday
Creating a more resilient, agile retail organisation
Digital Transformation

Creating a more resilient, agile retail organisation

Retailers are using category management to cut waste, avoid empty shelves and respond faster to cost-of-living pressures and supply shocks.

By Daniel Kohut • 7 min read • Yesterday
AgentSync launches AI-trained EAs for Australian founders
Artificial Intelligence

AgentSync launches AI-trained EAs for Australian founders

Founders could save up to AUD $70,000 per hire as the Australian talent provider targets busy chiefs with offshore AI-trained support.

By Sean Mitchell • 4 min read • Yesterday
AI fears hit Canadian workers' careers, report finds
EduTech

AI fears hit Canadian workers' careers, report finds

Canadian workers worry AI is squeezing pay and prospects, with university graduates and younger staff feeling the pressure most, Borderless AI says.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago
Irish workers eye new jobs amid training gap survey
Artificial Intelligence

Irish workers eye new jobs amid training gap survey

Lack of training is pushing many Irish staff to seek new roles, as 44% say they get no learning opportunities and 39% want out.

By Sean Mitchell • 4 min read • 2 days ago
AI is outpacing your data platform - what CIOs need to understand
Data Analytics

AI is outpacing your data platform - what CIOs need to understand

CIOs face rising risk as agentic AI moves into production faster than most data platforms can govern, retrieve and act on reliably.

By Indira Bandari • 9 min read • 2 days ago
Recludo buys stake in My Expert to grow mortgage network
Risk & Compliance

Recludo buys stake in My Expert to grow mortgage network

The deal lifts Recludo's combined residential loan book above USD $3 billion, underscoring a wider push to consolidate mortgage brokers.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago